What is Blizzard going to do about Hardcore Characters dying due to Game Crashes?

Just lost my level 57 Necromancer in Hardcore due to a game crash. I’ve read that scrolls of escape would be used in certain situations (any clarification would be appreciated).
My character was full health on his horse, with mobs in the nearby vicinity when teleporting out. The TP bar was full, indicating I should have teleported out.
When I logged back in my character was dead.
Is Blizzard going to do anything to fix this? Or do Hardcore characters just have to deal with this as a part of the growing pains of Diablo 4’s release? What incentive do Hardcore players have to play if they can die due to a crash?

Edit:
The issue isn’t that the game crashed once. It’s that it crashes regularly while trying to perform basic functional tasks of the gamel; teleporting, opening inventory, switching zones, etc. Feels like people paid retail price for a beta game.

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