Edit:
I needed to go into the game management on Xbox and manually install a 10mb DLC… Now it works.
More here on reddit
https://www.reddit.com/r/diablo4/s/9S0LLeJz1P
My Vessel of Hatred expansion is not fully activated on Xbox. I pre-purchased on August 23 from Xbox Store.
I have the skins on some of my characters since earlier, and the expansion page in-game says it’s unlocked but I can’t create a Spiritborn character.
I have checked the receipts from Microsoft/Xbox Store and it is the full price ultimate edition with standard edition and all of that (971kr) purchased with Xbox Game Pass deals… I also have the full ultimate edition on Xbox since launch. So there is not a problem with cross-platform purchases or purchasing a upgrade edition…
No clue where to get support, Microsoft Store support does not exist. Blizzard seems like they don’t support consoles when trying to make a ticket.
A proper multiplatform mess that is also complicated by that Game Pass includes a standard edition. Also checked if PC Game Pass worked but that is the same. I guess it’s just wait hope that they will figure it out.