I was stuck loading into Enneads Folley (sp?). It kept freezing and I had to close the game to get out of it.
The fix for me: I turned off CrossPlay and Cross Comms in the character select screen. Changed my difficulty from Hard to Normal in the character select screen. Loaded into the game and it allowed me to load into the area. Afterwards, I just changed it back to what I was playing at.
Hope this helps!
you are my hero!!! Blizzard should put you on the payroll