After completing the main Vessel of Hatred campaign, alongside the Undercity Priority Quest, access to the dungeon got completely locked. While the game is currently struggling with License Verification issues, those can be temporarily fixed by restarting the game. This is not the case for the Kurast Undercity.
Some additional information:
- The Spirit Brazier can be interacted with, and will allow you to pick a tribute and a bargain. Only the portal creation will not work.
- The given error message is “Cannot activate portal to Kurast Undercity. Some party members don’t have access.”
- The same issue appears with other characters on other realms.
9 Likes
Similar issue, kind of, I rescued the guy from the sewers, my next mission is to go into the under city, but it keeps saying people in my party don’t have access to it. I’m playing solo
But not surprised because it will randomly just lose that I have the dlc and kick me out of the new areas saying I don’t own it, so I have to log out, close the app, relaunch and log back in to get it to work again.
2 Likes
Same issue. Earlier today I was able to fix it by restarting the game, however this no longer helps.
Same issue, just received the priority quest and am at the stage where I need to go back inside and kill a boss. I can interact with the Spirit Brazier, but the message is “Cannot activate portal to Kurast Undercity. Some party members don’t have access.” I am solo. I dismissed my mercs and received the same message when trying to enter. Exiting game and restarting does not fix this.
I have not completed the main Vessel of Hatred campaign yet, I started the priority quest for this as soon as I received it.
2 Likes
I’m having the exact same issue which is what brought me to the forums lol
Im having the same problem on ps5. Blizzard please fix, it means we’re unable to play end game mechanics…
2 Likes
Also having this issue after campaign!
1 Like
Have this issue myself and cant complete the quest(s)…cant enter undercity at all! This is lovely.
Same issue after completing campaign, on ps5 as well.
Same issue… what is the point of blizzard doing betas or PTR if they dont fix anything before launch. Oh wait that right to get media attenion from the players on there youtubes. i am so tired of this crap from blizzard always pissing on the players and calling it rain.
Im having the same exact issue yet again these morons cant do anything right.
Same problem here in PS5. Tried logging out and back in, switching characters, closing the game and relaunching… Nothing is working…
same and randomly losing access to dlc.
Same here. Tried everything and it still won’t let me play the undercity. I really hope they are working on this.
Anyone have solution yet?
Confirmed, dismiss Mercenaries, open portal then go back and hire them and go into portal and you wont have a problem anymore.
1 Like
I’m having a problem being able to progress in the DLC. Other than a weird sound distortion that occurs with lots of enemies nearby, I was able to progress the campaign until I hit the Unknowing Survivors quest. 2 paths I tried that their tracking system suggested were blocked even tho the map showed that I should be able to go that way. I was finally able to get to the Kurast Docks via a third route.
I even attempted an uninstall, reinstall that didn’t work for the 2 paths I tried before I found a 3rd that did. However, I’m still plagued by the the sound distortion that occurs when inundated with a lot of enemies.
Please fix this and the annoying movement hindrance that occurs when pulling the joystick down,
Playing on PS4.
I am having same problem. Tells me to do quest and I already have finished quest. I can go in if my friend activates it but I can not use a tribute. Please tell me there is a solution !!!