Have you yet tried to post a Fenris file for any of us to look at to see if we can find a potential starting point?
I think Nitro tried to ask for one at one point.
I’m not sitting in front of your computer, so its not something I can examine and fix for you. We need info and a copy of the most recent fenris log (after it crashed) to examine and look for clues for the cause.
I don’t want to sound like a moron. But I am no techno wizard. Some things you ask are easier for others to accomplish. I have gone to pastebin but I did not want to have create a login etc. to use their app. I guess I will have to try and use this and figure things out if cleaning my files doesn’t work. Thanks for your help. Tell Nitro thanks too, I know he was trying to help but quite frankly he is a bit of an @#@$@.
Ok thank you. Will try this tomorrow if cleaning the files is unsuccessful. Did try something else another person tried by changing resolution to none but that did not work either. I am not sitting here idly blaming Blizzard. I am looking for and trying different things out. Thanks again. I’m sure you will hear from me tomorrow on how things go.
From what I can see on the Pavillon laptop I am using, there is no other GPU on my laptop.
I must admit I am puzzled by some aspects of your answear (D4 cannot run with such GPU) as it goes against my experience
my laptop did work perfectly well with D4 for 3 months and 2 seasons. At that time D4 requirements only mentionned NVIDIA and AMD GPUs and I only had above mentionned warning at start (that’s how I discovered this requirement).
It is only since may 2024, after installation of a patch that trouble started with freezes, crashes and later disconnects. The warning disappeared and D4 requirements now inlude INTEL ARC GPU (mine is Iris(R) Xe), so Blizzard did work on the GPU requirements, but it seems to make things worst for Iris(R) Xe GPU.
This reflects poorly on stated Blizzard “intent” in D4 requirements that “Diablo IV will attempt to run on hardware below minimum specifications, including HDDs, dual-core CPUs, and Integrated GPUs.” as things seems to have gotten worst for integrated GPUs like Iris(R) Xe, not better.
That is of course, coverred in the statement adding “However, the game experience may be significantly diminished.”
So in plain english, this looks like: do not buy D4 if you do not have the exact GPU requirements or you’ll be on your own once you have bought it, and do not expect it will get better, it may even get worst. ?
I am tired of the time waisted on this, and have no plan to spend more money on a new laptop or PC at the moment, so none also on D4, specially with all the other troubles and unstability of the game. And I may add that the numerous similar issues posted by players using consoles or PCs meeting D4 requirements, usually after patches, still make me wonder about how Blizzard is (not ?) handling the issue.
I like the game though, and will keep an eye on it, just in case.
I said it wasn’t designed to run a game like Diablo IV. I didn’t say it wouldn’t run it.
Perfectly well meaning what exactly? What kind of FPS were you obtaining? What kind of settings were you running?
Mine runs perfectly well too, but its also at max settings and running 100FPS.
Everyone has a different opinion of perfect too. What’s perfectly fine for one person may be horrible to another for example. My idea of perfectly well may not agree with another person.
Be that as it may, sure, as things get added to the game and it updates it may require more and more capability to run optimally on a given setup of hardware. And if you are at or below minimum to start with, well you can expect to have issues.
worked perfectly means it worked without freezes, crashes, disconnects, interruptions; whatever the settings (low in my case, I am not big on cosmetics), all along, whenever.
I did clean D4 files and reinstalled it, but what you spotted still shows (many times) in the fenris report
The user 0 appears to have a bad pack container id 7fffffffffffffff
And freezes still happen.
Could be a memory problem. Not enough to crash windows but could be affecting the game’s performance. Either video card memory or system RAM. Actually yours shares the RAM with the GPU.
When was the last time the laptop was cleaned out? They do build up dust and produce heat. May need cleaned out, have the RAM re-seated in their slots, see if that helps.
To be honest, I see too many players postings similar issues here with high-end PCs or consoles, and this over many months, to pay for an upgrade just to play this game (which on top keeps on changing not always for the better).