There was a problem logging in. (Code 315310)

[Jumper-1101]

Game Version:

• Xbox Series X

• Diablo IV - Server Slam

• 0.9.0.41193

Symptom:

1. Launch Diablo IV

2. Press Any Button

3. Choose my Xbox profile which is connected to this Battle.net account

4. Queued for Login - [<1 Minute Left…] OR [Authentication Pending…]

5. Connecting to Diablo IV Services…

6. Queued…

7. Warning! There was a problem logging in. (Code 315310)

Screenshots here: 1drv.ms/f/s!AplYtV2geOf4uuQ6KatRWSnOsI5zww?e=0azMBc

Analysis:

This relates to Battle.net accounts whose Country/Region is China.

According to several information sources on the Chinese gaming forums, this error can be solved by:

1. Change account Country/Region from China to a different one, OR

2. Connect the same Xbox profile to another Battle.net account whose Country/Region is NOT China.

Also according to several information sources on the Chinese gaming forums, this error did NOT occur on previous Diablo 4 testings and Diablo 2 Resurrected gameplaying.

Suggestion:

1. REMOVE such checks for Battle.net accounts whose Country/Region is China.

2. Let Battle.net accounts whose Country/Region is China can change Country/Region with more flexibility (like Microsoft).

3. Enforce even stricter constraints for Chinese gamers that further let down millions of Chinese gamers after NetEase breakup.

[DiegoK-1708]

Same case, wtf, should keep consistent valid with test.
Else pls refund