The sound stops while playing. I change the sound output device and the sound works again for a short time. After playing for several more minutes the sound stops again. It has happen many times on every patch. I have uninstall and reinstalled many times.
What are you using (Headset, Wireless Earbuds, etc) to receive sound?
Same issue. In helltide was working fine and then sound stop all but my rear speakers but the volume was low. I have 5.1 SS from a Sound Blaster card to Logitech speaker system. Open a browser and play crabrave just fine. Also lagging badly as well July 23 2026. Play earlier for 5 hrs then took a break. When I came back all this happen. Seasonal reward age give error 300002.
@Pitbull35-1724
Still haven’t seen what device you’re using to receive sound; that’ll help narrow it down. In the meantime, can you post a DxDiag? Here’s how:
- Press Windows key + R
- Type dxdiag and hit Enter
- Click “Save All Information” and save the .txt file
- Paste the contents here
Also, a couple of quick checks:
- Right-click your sound device in Windows Sound Settings > Properties > Advanced tab - is “Allow applications to take exclusive control of this device” checked?
- Does it happen regardless of what you’re doing in-game, or does it seem tied to specific moments (loading screens, alt-tabbing, Discord/overlay activity)?
@Craven-1934
Yours looks like a different issue than a straight driver crash - since audio works fine outside the game (browser test) and only your rear channels dropped/went quiet rather than cutting out completely, and it lined up with the lag you mentioned, this looks more like a buffer/performance issue than a dead driver. A DxDiag would still help, but can you also grab:
- A screenshot of your 5.1 device’s Format tab in Windows Sound Control Panel (right-click device > Properties > Advanced) - want to check what sample rate/bit depth it’s set to
- Whether “Allow applications to take exclusive control of this device” is checked on that same tab
- Your FPS/CPU usage at the moment the sound dropped, if you have an overlay running (MSI Afterburner, Steam FPS counter, etc.)
- Whether this only happens during high-density fights like Helltide, or if you’ve seen it elsewhere too
Separately, the error 300002 on your seasonal reward looks like an unrelated account-side issue, not tied to the audio problem - worth flagging separately if it keeps happening. If it does, then be sure to post in the Bug Forum:
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