**Subject:** Ongoing Diablo 4 Connection Issues – Urgent Resolution Required

Technical Support
2

No screen shot?

Not that it matters.

In order to help you (as a fellow player and forum participant) you need to provide more information:

  1. Platform - I’m assuming PC

  2. CPU, RAM and Video card/GPU model AND driver version

  3. Type of internet and how your PC is connected to the internet. (Wireless, Wired, etc)

  4. A DirectX Diag would be useful.

  5. A recent Fenris log file from one of these crashes.

  6. You can use pastebin.com to share the content of those files and post a link to them in your reply.

To post a URL do the following:

  • Copy the URL you wish to share
  • Paste it into your reply
  • Highlight the just-pasted URL
  • Click the </> button in the toolbar above the text window to convert the URL into a non-clickable link (so that it can be posted)

Once myself or another forum member have a chance to review them, perhaps we can offer some advice on what to try.

Keep in mind, you are highly unlikely to get a reply from anyone at Blizzard. So far they have been very adept at avoiding answering any questions posted here. Only other players that can offer suggestions that might help are your best option.

A few things you can try, without knowing any specifics about your setup:

  • Make sure you are using a wired network connection.
  • Make sure your network card has the latest driver provided by the manufacturer of the card or the motherboard/system.
  • Be sure to eliminate any other devices on the network that could be causing interference, regardless how ridiculous this sounds, it DOES happen. Camera systems for example can cause issues especially if you are trying to use wireless.
  • Make sure the Modem/Router/switch/etc has been powered down and rebooted.
  • You may need to force your hardwired network card to be locked to a speed compatible with your router/modem LAN port. Some 2.5GB capable network cards (Intel i225-V is one example) have issues and they affect Diablo IV a lot. To fix it, you force the card to run at 1GB Full Duplex instead of Auto-Negotiate.
  • Make sure to have other programs that may use the internet closed or shut down. (not running)
  • nVidia drivers later than 561.09 have been known to cause weird issues. But not for everyone. However if you are running an nVidia card it may be worth going to this version if you are running a newer version. You can do that by following suggestions in this thread: -Random Crashing with 2.0 - Never Happened Before Update - #311 by DTMAce-1687
  • You can run some troubleshooting on your network connection using steps located in this thread: -For everyone having connection issues of various types: UPDATE 6-9-24

But if you can, try to post some more info on the system to better assist you.

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