Solution (work arounds) for "Game freezes at “logging into Diablo IV” after waiting in queue or at Blizzard logo"

I just refunded as there is no point in paying for garbage that doesn’t work

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The only thing that worked for me was moving from my NVMe SSD to my SATA SSD. Both Samsung.

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I can’t help buy wonder if NVME SSDs are the common problem. My SSD is NVME as well and it wouldn’t load.

Like I said above. I would have never guessed being “too fast” would cause problems for a game from a major developer. Like… what sort of systems are they testing on that don’t have NVME drives in this day and age.

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Thanks a lot for the suggestions. I have the game on a kingston fury renegade pcie m.2, and the game freezes at login screen. Running AS SSD benchmark fixed the problem lol.

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WOW!!! I had no issues in the betas or the server slam weekend. However, upon early release day my computer would lock up at the logging into server screen. I had the game installed on a WD Black 2TB SSD NVME… a very fast newer generation SSD. I subsequently tried disabling caching and it failed work. I copied the game files to an external USB-C SSD drive and the game works. I can log in and play now… Lost the opening day of game play. Clearly something is amiss in the release version vs. the server slam version. KUDOs to you Mendoza for helping.

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I felt compelled to reply. THIS works. Like many people I legit tried EVERYTHING! Please save yourself time and headache and switch to a SATA SSD. I went to best buy and bought a SATA 870 Samsung 1TB and it worked immediately! Buy the 500MB one it’s like $50 and you get some more storage for your computer. The original author of this thread saved me so much heartache because I wanted to play this game so bad.

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Yeah if only I had one of those laying around. I only have my 2TB NVME so I guess im screwed. I will try the “Benchmark Fix” when I get off from work.

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Right. I feel like “Go Buy another drive”, especially when it’s an arguably worse drive, for a game that costs between $70-$100 isn’t really a solution to the problem.

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Yeah, Blizzard REALLY needs to fix this. Hell, it works just fine on my PS5, which uses really fast SSD’s so I don’t even know what the problem is.

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I didn’t either, I went and bought one. You’re buying more storage for your Pc either way so it isn’t wasted money in the end anyways. I spent like 5 hours trying to troubleshoot this issue. 5 hours of my time is worth much more then a small price for another SSD

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Kudos to you I guess. But im not spending 100+ dollars to fix blizzards problem. I find that absurd in every way imaginable no offense.

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TYVM the benchmark hack worked for me!!! but WHY is this happening??? I was able to play this game yesterday at launch with no problems, but today …

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Thanks for this. Finally able to log in, get thru character select, and actually play this game. I couldn’t get it to work w/ the crystaldiskmark trick but it worked flawlessly after installing D4 on an old sata ssd i had laying around

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I tried step 4 and it immediately worked for me!

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No idea what they did, but I just switched back to my NVME after this latest 1.0.2.c patch and no crashes on startup from my NVME drive… and such fast loading :slight_smile:

Glad I only copied to my HDD and left the original folder on my NVME drive.

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Nothing work for me. Money 4 nothing :frowning:

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maybe if we made it sound like it was an issue with the store or micro transactions, they will fix it?

So none of these solutions have worked for me. I have loaded the game on three different drives with no change in the error.

Howdy everyone,

If you are having issues getting stuck at the login screen or the logo after the update we recommend putting in a ticket or starting your own thread. The root cause of the NVMe drive issue has been resolved which means the issues you are seeing are something else.

Contact Support

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