They received items from the chests that shouldn’t have dropped at such a high drop rate. Weather you want to call it an exploit or not they abused it and 100s of people got free uber uniques and blizz did nothing to them. They released a statement that for the future they will “ENSURE a FAIR game for everyone!”. So just like shakogate will they let these cheaters get away with it again.
That’s the real question.
Here is their own post and where they said they will make the game fair for everyone in the future:
In the future, we may need to take action to maintain fairness within the game when a bug or exploit impacts the gameplay of others.
So here we are in the future that was posted on July 7th 2023. So if these people abusing the “unlimited ticket” to kill Duriel constantly arnt banned then we know they don’t care about fair gameplay.