Step 1: Confirm Campaign Progress
- On PS5, open your Quest Journal.
- If you’re still in the main campaign, you’ll need to either:
- Finish it → unlocks all seasonal NPCs, OR
- Skip it (can be done on your seasonal character if you’ve finished the campaign once on any character).
Step 2: Refresh the Quest
If you already finished or skipped the campaign:
- Unpin the quest → then re-pin it.
- Exit Cerrigar → teleport to another town → then come back.
- If that fails, log out to character select → then back in.
Step 3: Force NPC Reload
Sometimes PS5 gets “stuck” loading NPCs:
- Travel to Kyovashad (capital).
- Use the Waygate to Cerrigar.
- Walk—not teleport—into the barn.
Bryona often spawns after a reload cycle like this.
Step 4: Temporary Workaround
If none of the above works:
- Join a friend’s game who has Bryona spawned → interact with her in their instance.
- This progresses your seasonal quest.
On PS5, if you leave the group, you may need to repeat Step 3 to keep her visible.
Step 5: Last Resort
If nothing fixes it:
- Clear local cache → fully close Diablo 4, restart PS5, relaunch game.
- If Bryona still won’t spawn → file a bug ticket via Blizzard support. This exact bug has been flagged on forums, so attaching your setup (PS5, Sorc 50, campaign status) helps them track it.
Based on reports, the campaign completion/skip (Step 1) is the big unlock. That’s the first thing I’d check.