Season 11 Crash at Cutscene. Cannot log back in

Doing the VoH questline in party. Both of us crashed during a cutscene and the game froze. We had to leave game. Now neither can log back in waiting 5 then 10 minutes to try again. Getting code 395002.

Closed out battlenet, same code. This is both of us in party, countries apart. Any fix for this?