[RESOLVED] Grey screen crash and DirectX12 | "DXGI_ERROR_INVALID_CALL"

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1

[RESOLVED]

To fix the issue I had to reinstall windows, took me an hour tops.

Hope this helps others with similar issues.

[Report ID : BA5BD34C-810D-45E4-9167-C71487EA1CC8]

When pressing “play” in the launcher, a grey screen shows and then disappears/crashes, immediately followed by the Fenris bug report window.

I have tried to resolve the issue in the following ways:

  • Complete uninstall and reinstall of graphics drivers using DDU
  • Changing the chroma-effect setting, among other settings in the “LocalPrefs” file
  • Complete uninstall and reinstall of the beta
  • Using command lines to try windowed mode
  • Regedit, adding TdrLevel to the graphics registry
  • scf /scannow in CMD
  • scan and repair gamefiles
  • And of course done multiple reboots

The issue seems to come from DirectX12.

I get the following error message in the “FenrisDebug” file:

E 2023.03.18 07:27:27.066037 [Game] pm_dx12::Device::InitTexture: CreateCommittedResource Failed - Error : DeviceLost, SystemCode : 0x887A0001 (DXGI_ERROR_INVALID_CALL)
E 2023.03.18 07:27:27.066047 [Game] [Prism] pmDevice::CreateTexture() () - DeviceLost, Device removed reason : DXGI_ERROR_INVALID_CALL
E 2023.03.18 07:27:27.066051 [Game] [Prism] Device removal detected.

My PC specs from Dxdiag:

System Information

  Time of this report: 3/18/2023, 08:56:32
         Machine name: DESKTOP-AG0LG6U
           Machine Id: {BFD4EE71-0D69-4483-A656-81993AF4833E}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUSTeK COMPUTER INC.
         System Model: GL502VML
                 BIOS: GL502VML.306 (type: UEFI)
            Processor: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz (4 CPUs), ~2.3GHz
               Memory: 16384MB RAM
  Available OS Memory: 16320MB RAM
            Page File: 7666MB used, 11085MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 120 DPI (125 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode

I hope you will be able to help me resolve this issue.

Link to full crash report:

2

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