Reinstall getting stuck at 38%

[DTMAce-1687]

@Metaphasic-11768

How do I fix this?

Try some of these suggestions:

@DTMAce-1687

When it comes to downloading updates or installing the game, the speed is a known problematic issue. There are a couple of things you can try to resolve it:

• You can setup a bandwidth limit using seven 9’s → 9999999
• You can simply pause the download, then resume it after a second or three.

Also, do not use the Play button till your installation or download is complete even if it allows you to. This is known to cause problems.

@DTMAce-1687

Now in the case of problems with the battlenet app working correctly, IE hanging, stuck trying to download a file, not launching a game, some of these solutions may help:

• Anytime you see it having login issues, make sure there isn’t a service outage first. A problem with the login server or a Blizzard server outage or a scheduled maintenance can cause login issues.
• My first suggestion is restarting the App, or restarting the computer as directed above. Also checking the internet connection as well.
• Next would be to log out of the app completely, then exiting the app. Next restarting the app and attempting to log back in. You can also log into the website via your browser to ensure your account can log in properly.
• For instances where the app is stuck either trying to update a game or launch one, you can follow these steps from Blizzard: -Deleting Battle.net Files - Blizzard Support
• If that fails to resolve the issue, then you would go with the directions here for uninstalling and reinstalling the app. -Uninstalling the Battle.net Desktop App - Blizzard Support