Redeeming Microsoft rewards accelerated battle pass does nothing

PC Bug Report
21

Same here, reached the 99 cap, used my favor tokens to purchase the non locked rewards in the reliquary, then reached the 99 cap again.
Just checked, still nothing on my end. No tokens, no additions to platinum.
It should not take this long to convert one value to another, seems like this is not high on their priority list which is very disappointing.

Update:
Was told by Blizzard’s support that they received new instructions and was told to tell me to go to Microsoft rewards support page and ask to refund my Microsoft reward points instead since they cannot make it work somehow. Saw posts from others recently who claimed that they finally received plats and BP tokens from their Microsoft rewards code, so I’m not sure why they cannot fix mine.

I’m tired of waiting for them to fix it, so I’ll just try to get a refund for my Microsoft rewards and hopefully they can deal with this faster than Blizzard’s dev team.

22

Same. Don’t bother waiting—they’ve confirmed they won’t fix this bug. Here’s the official response I received from Blizzard:
‘We’ve just received an update with instructions. While Blizzard cannot grant benefits for these codes due to their mechanics and recent changes to Diablo IV’s Battle Plan, Microsoft’s support team can reimburse the spent points.’

BUT I still have to say, THIS FEELS COMPLETELY UNACCEPTABLE. I’ve waited 13 days now, while many others with the same issue have already had their problems resolved—receiving either the Premium Battle Pass or Platinum compensation. Why is my case being dismissed with only a suggestion to contact Microsoft for a refund?

2 Likes
23

And I contacted Microsoft for refund yesterday, still no answer, even a confirmation

24

I got my points now refunded by ms

1 Like
25

How?

This is the reply Microsoft Rewards support gave me

You stated that you would like to get a refund for your Diablo gift card. I know how important it is for users like you to be able to get those points back and use for your desired Rewards. Allow me to shed light to you on this matter.

I’m afraid that we cannot grant a refund request for the said redemption. Please note that once you order a reward, it cannot be cancelled by you, nor can you return your reward for a refund of points. For additional details on receiving rewards, you may visit our [Microsoft Services Agreement and Microsoft Rewards FAQ site for more details.

Please be informed that we will now set the status of this ticket as closed.

Going to create another support ticket. Hopefully I don’t get the same idiot looking at the ticket.

26

I got this:

Hi,

Good day! This is Perfecto from Microsoft Rewards support, and I am here to assist you with your Service Request 7075813053.

First off, thank you for patiently waiting, as we have received a higher volume than what is expected. Rest assured that we are doing our best to diligently work on your case.

Thanks for sharing those details. We understand your concern about the Diablo IV Battle Pass changes and the unexpected outcome with your code. While Blizzard has updated how the Battle Pass works, we want to reassure you that your points can still be reimbursed through Microsoft Rewards support. You’re on the right track, and their team is ready to help confirm and process your request.

We wanted to inform you that we’ve completed an adjustment related to your recent Diablo IV rewards redemptions.

As part of this update, the points you used for the Diablo IV redemptions have been fully refunded to your account. You should now see the restored points reflected in your balance.

Additionally, please note that the Diablo IV rewards have been temporarily disabled while we work on improving the experience. We appreciate your understanding and patience during this time.

Your feedback is important to us. After this interaction, you will receive a separate closure email with an opportunity to tell us about your experience.

Please be informed that we will now set the status of this ticket as closed. Should you need further assistance, please feel free to file a new case [here](h ttps://rewards.bing.com/support).

​You can learn more about Microsoft Rewards by clicking here: [Learn about Microsoft Rewards](h ttps://support.microsoft.com/en-us/account-billing/learn-about-microsoft-rewards-c5ab735d-c6d9-4bb9-30ad-d828e954b6a9).

1 Like
27

I just open a ticket with ms rewards and explained what’s going on and paste the email that blizzard sent to me.

2 Likes
28

Yeah I did the same but I think I just got unlucky and got someone incompetent assigned to my request. Hopefully I’ll have better luck next time.

1 Like
29

I sent a request to MS yesterday, andI got a reply today:
Our Research Team is actively reviewing your account, and we appreciate your patience during this process. We’ll provide an update as soon as we have more information.

1 Like
30

MS Support is even worse than Blizzard, if that is even possible.

  1. ticket to MS: sent me the same code i already redeemed again

  2. ticket, sent me instructions on how to redeem the code on bnet;

I understand that you received an issue with your redeemed Diablo 4 premium gift card because it was still unlocked even after redeeming the code. I can imagine how concerning this situation must be for you. Allow me to help

To resolve this issue, please follow these steps to redeem your Reward:

Redemption Instructions:

  1. ticket;

I understand that you are experiencing issues with your account. To help us resolve this matter, could you please provide additional information such as a clear description of the problem you are encountering and a screenshot of the issue or error?

I’m stuck… Blizz says to contact MS support, but MS support doesn’t even understand the problem or just copy pastes some irrelevant answer.

31

I’ve got another response from Microsoft rewards support. No refund yet but better than the last response at least.

Hello,

My apologies for the delayed response, as we have received a higher volume than what is expected. Rest assured that we are doing our best to diligently work on your case.

This is Gabriel from Microsoft Rewards support, assisting you with your Service Request Case Number 7075916105.

I understand that you are unable to use the Diablo IV Accelerated Battle Pass code due to recent changes in Diablo IV’s battle pass system. I apologize for any inconvenience this may have caused.

We need additional time to examine the issue and find a suitable resolution for you.

Thank you for your patience and understanding.

Regards,
Gabriel

32

Really sorry to hear that. Microsoft has already refunded my points—my case was resolved relatively smoothly. Hope you will get it back soon.

2 Likes
33

Tengo el mismo problema, he vuelto a contactar con Microsoft y he solicitado la devolución de los puntos, por lo visto es lo único que se puede hacer.

34

Nothing here yet… 4 tickets in… i pasted the Blizzard response and even linked the thread etc… just incompetence.

What exactly did you write in your support ticket?

I did ecaxtly that and well… you can see the reply some posts above :stuck_out_tongue:

EDIT:
Got a response to my fourth ticket at 15:33 CET, same person as last time, and literally the same answer word for word:

Hello,

This is Sharlen from Microsoft Rewards support, assisting you with your Service Request 7075946960.

I understand that you are experiencing issues with your account. To help us resolve this matter, could you please provide additional information such as a clear description of the problem you are encountering and a screenshot of the issue or error?

For more information about Microsoft Rewards, you can click here: Learn more about Microsoft Rewards.

Regards,
Sharlen
Microsoft Customer Service and Support

I told them four times now what the problem is in detail, even copied Blizzards mail and linked to the forum thread.
At this point i think it is clear that neither Blizzard nor MS give a single F about the customer.

Let’s be real here, it is Blizzard’s fault not MS, they changed their system and can’t get it to work with MS codes pre change.
Now they tell us to contact MS to refund us… which as you can see is not possible for me.

I spent 2 weeks now wasting my time, energy and nerves to either get the PBP i paid for in MS points or get my points back.
In the end i am the idiot, best case i get my points back someday, so i have nothing for enduring this insanity of customer service.
For something that doesn’t even cost Blizzard anything, it’s all digital, just send us a working code, give us platinum, whatever… or just piss of customers that paid for your products for like 30 years now.

UPDATE: 18.05.2025
So finally after 15 days 4 Blizzard and 5 MS Tickets i got my points refunded.

2 Likes
35

I finally got my ms reward points refunded as well.