Went to log in 2 days ago and the game just hung up any time we tried to load it (playing couch co-op with my wife). All other PS5 games performed fine. It shows as ‘installed’ but we can’t launch it. We can’t re-download because it is installed. But we can’t delete. Steps taken so far below:
-First we tried to delete the game. The PS5 through an error code not allowing us to delete the game (we successfully deleted and re-installed another game so it is diablo IV specific).
-My wife spoke to PS customer support and they had her rebuild the database. We let that run for hours. Finally got back into the PS5, but the issue persisted
-We were also told to try downloading the PS4 version of the game onto our PS5 to test that. PS4 version downloaded fine and we were able to log in on both characters. We went to export save data - but NO saved data was listed for Diablo for either PS4 or PS5. We uninstalled PS4 version. PS support said this might also trigger allowing us to reinstall PS5 version. Unfortunately it did not.
-We’re at the point where the only thing we can think of is a factory reset, but are worried about losing game progress.
Are there any other possible solutions besides a factory reset? 2 days straight of trying to resolve this and pretty frustrated, even if we were only 60 hours into the campaign so far.