On occassion, using the town portal (down on Dpad) or selecting a way point via the map to teleport will cause the client to freeze up after the portal animation finishes. Normally, right after the animation, it’ll transition into a loading screen. This bug causes the client to freeze right before that. Closing the client and relaunching via the PS5’s home screen is the current solution.
Minor disruption to gameplay, especially if within a dungeon. Replicating is random. Sometimes it’ll happen after trying 3 times, sometimes 13.
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where can I send a ticket, my game froze and my character died because of it
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From what I’ve gathered firsthand, freezing happens during the following:
- Interacting with an NPC or Merchant
- Opening your inventory
- Teleporting to a different location
- Entering a different location on foot/horseback
- Leveling up
- Opening your map
It’s…not great, honestly. The radio silence from Blizzard isn’t great either.
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I have completly same issues, but on my PC. Unfortunatelly I am still freezing after 1 week and still no answer from Blizzard.
Same here. It seems to happen the most in desert zones (Dry Steppes/Kehjistan) for me. I’m getting pretty tired of the freezes and single-digit fps drops. Not being able to open my map/inventory just in-case I freeze is really dampening my enjoyment tbh.
Any acknowledgement that this is being looked into would help. I must admit though, I’m surprised this isn’t being talked about more. Unless only a small subset of players are suffering with these issues.