Problem with dual gamepad

hello, i have problems to play diablo iv with two controllers, the second gamepad is not recognized. it is 8bitdo sn30pro, connected via bluetooth adapter. both work fine in other platforms like steam. thank you

A lot of controllers that are designed for multiple platforms have modes. You sure it’s in the right mode? Also, some games that I have played (Last remnant) would not recognize the controller while another game pad was plugged in (in my case Razer Nostromo). I had to unplug my Razer Nostromo, and then it recognized my controller.

i dont know if people still use this but joytokey is a program where you can set your mouse and keyboard controls to your controller.
an xbox controller for example does work in diablo. large and clunky though ps4 controllers are way better but might not have support in d4. almost every game has support for xbox controller.
i didnt even download drivers it just works.