Problem logging into game

Technical Support
1

Haven’t been able to play my PlayStation 5 version of Diablo 4 since Sunday. Get all the way to the log in with the toon you want then that is all she wrote. Can’t get pass this screen anybody else having same issues or know how to fix?

Now I am getting passed the log in but screen goes black for 2 mins then comesupthmessage, The game connection has been lost: your client has been disconnected from the server. I would just like to play Diablo again but can’t.

Should I just delete game then reinstall it, do you think this might fix problem? It now has been nearly 4 days since I have been able to play.

Ok just deleted game and reinstalled and it seems to have fixed the problem so far but only halfway downloaded atm. But seems really bad if you have to delete the game every time there is this issue.

2

I can’t get past the “press any button” screen. Every time I hit a button, I get a “Something went wrong” error, that has no help or support articles about it anywhere that I can find. I uninstalled / reinstalled the game, reset the console cache, rebuilt the console database, and even did a factory reset of the console. Same thing. Diablo II: R gets me to the login screen, but when I try to login, nothing happens at all. And of COURSE Blizzard has no console support whatsoever. (insert Roy Kent expletive here)