Problem logging in Error Code 1001

I’m stuck at the start screen with press any button. Text to speech reads out the entire screen. Whenever I press a button instead of proceeding to the game an error code box pops up. “Problem Logging in:Error Code 1001”. Have been unsuccessful in finding any support anywhere. I have reset my modem more than once. Reinstalled twice and restored my game license twice. Please help this is ridiculous

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