I purchased the Vitreous Scourge bundle for $64.99. I do not have the mount from the bundle in my account. I placed a support ticket with Blizzard and they stated that I needed to report this as a bug in the bug forums. I have never received a response from Blizzard to any bugs that I reported. It feels like Support is having a good time at my expense.
I don’t consider purchasing a product and not getting it a bug. A bug to me is an issue with a quest or something in game.
I wouldn’t report a product issue for Amazon or WalMart as a bug. I would want a replacement or a refund.
Do you consider this a bug? What are your thoughts? How would you handle this?
EDIT 1: I have contacted support twice about this as I disputed the first response from Game Master REDACTED. The second response from Game Master REDACTED was basically the same as the first response and both marked the ticket as answered.
EDIT 2: Removing the names. Sort of feels like a dictatorship.
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Are you sure you talked to the right ppl. This is not how Bliz support works.
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how long ago did you purchase? ive had it take a day before it was credited to me.
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yea it is, i’ve had idiotic responses from them like this
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Report it as a bug and open another ticket saying, “now what champ?”
Support generally can only report stuff they cannot fix buggy issuse, just in general at all places.
IMO they should report this up their chain as a priority, because it is an issue with a transaction. So yeah a poor response.
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EDI 01: It had issues when I tried to respond to everyone individually so I had to respond in one reply.
Good question, I purchased it on May 1st, 2024.
Normally I would agree with you. I have been a supporter of Blizzard for many years. If I hadn’t experienced this I wouldn’t have believed it.
That’s how I perceived it. The fact it is a financial transaction changes it from bug to support.
Really? If they aren’t shady then they shouldn’t care. I mean they are forcing me to list myself in the bug forums. With that said, I appreciate the advice and will take it into account.
Don’t list their names, just fyi.
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Yeah it is just COC stuff, you are not supposed to list their names or other users…you can say dev team, but you shouldn’t single any person out. Not really sure it will warrant and action, but it can so better to stay on the safe side.
And I don’t think support was having fun at your expense, I would just chalk it up to poor training in CS.
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I hope that is the case. The fact that they gave me the same response twice in the same ticket makes me question the interaction.
I REDACTED their names. 
Hopefully I am safe.
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mind sharing a list of your horses and mount accessoires via screenshots?
most of the times its either an issue of a person using a different account, or a payment issue from what i saw so far. i mean, as you can see, these situations seem to be extremely rare, so it might make sense to investigate a bit.
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Silly you for spending money on something like that. Caveat Emptor, aka Buyer Beware is a well known phrase for very good reason.
Consider this a less than expensive lesson in life: treat money like it is important.
You spent more money than the cost of the game itself on a pack of digital swag …? Wtf
people with money can spend their money on whatever they want. sorry to hear you dont belong to those people.
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I mean, i have money because i dont buy … … … its a digital horse!
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Now some real advice:
If you made the purchase with a credit card, file a complaint with your bank and request a refund. Copy all of the conversations you’ve had with Blizzard on your complaint.
Your CC company will issue a refund almost immediately and then send a letter to Blizzard. Since Blizzard is Blizzard they’ll never respond and the bank will eventually confirm the refund is complete.
ps: you have 60 days to file your complaint. So hop on it.
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well and some have money even tho they buy 
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Blizzard support is the worst I’ve ever dealt with unfortunately. I was awarded the incorrect amount of platinum from season 2’s battlepass, and they didn’t care at all. Just said “whoops, nothing we can do.” Any other company, hell, even EA would’ve (and have for me in the past) compensated me in some way, however small. But Blizzard support literally couldn’t care less.
They essentially “scammed” (over-exaggerated word) me out of something I had to spend money on to acquire, due to an oversight on THEIR part, even though the amount of platinum I was supposed to get was straight up advertised on the website, and couldn’t care to help me out.
Personally, I don’t mind supporting a game that I am playing.
I can see your viewpoint here. However, games need people to support them. Nothing is truly free, someone has to pay for it. Your mileage may vary.
I remember some people doing this. It resulted in permanent bans from Blizzard and it was a mess for the people to get resolved. I am wary of this approach.
I am happy for you. Luckily I live in the USA. It is a country where each person can make their own choices about what makes them happy. I don’t try to force my views on others. I don’t think that is conducive to a healthy conversation.
That’s why the FTC has channels in place to complain about unfair business practices. And most all banks give your money back when you complain about some charge where a vendor doesn’t deliver per the contract made when you click “BUY”.
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I don’t mind except I don’t think it lets me put screenshots in my posts. I’ll give it a try in a few.