since 18th june I’m not able to play the game. After about 6 hours of playing we were about to finish up when my monitor turned off and all my pc fans went to 100% rpm which sounds like a plane taking off. I then went on holiday and when i came back the same thing is happening. I can play for max 5 mins before the same crash happens.
2080 super
ryzen 3700x
16gb ram
I have around 40 hours in the game without having a single game crash but now it’s just unplayabe.
I have tried
checking file integrity. moving from hdd to my m.2 by reinstalling the game. uninatalling bitdefender. reinstalling graphics driver. I have edited the localpref.txt as suggested by some people and even delete it. changing graphics settings which wouldn’t make sense anyway as i’ve been playing on high for 40 hours. Limiting max frame rate to 60 through nvidia control panel. updated windows.
I tried checking event viewer but it just says there was an unexpected system shutdown.
When i reinstalled the game i didn’t choose the high res pack.
It just doesn’t make sense as it crashed after a 6hour session so there was nothing updating which could cause this. I played dark souls 3 yesterday without any issues so it can’t be due to overheating i have like 4 fans in there not including the gpu fans. I also did multiple hour sessions when the temps outside were 30 degrees, it’s 20 degrees right now and i just booted up my pc a few mins ago so don’t tell me it’s because of overheat.
Can anyone please help pretty please? or would I be able to contact blizzard support and see if they can do anything?
ZeroFG, did your computer completely crash/reboot on its own or did you have to force reboot it with the power switch?
I have to turn it off myself by holding the power button as the fans just keep spinning. Waiting doesn’t change anything and the screen doesn’t come back on. I can hear in game music for a few seconds after it crashes but discord stops right as it happens.
I have never had a crash like this with any other game or software. Tbf i don’t think I’ve even had any blue screens of death before on this machine and i built it myself 3 - 4 years ago
ok, what brand/model motherboard are you running? just asking to see if there’s a related issue.
If you have any peripheral lighting such as Keyboard, Mouse, RAM etc - turn it off.
I have a Corasir K95 KB, Corsair RBG RAM & Logitech G502 mouse.
Had to install iCUE and GHub, disable the lighting on all 3, save the profiles to the hardware (so they keep the new settings even when iCUE/Ghub not running).
That stopped my PC locking up/hard crashing in D4.
Not sure if this is the same issue but you could try it.
It’s a b450 tomahawk. I will also try turning off my lights like AILTN suggested once i finish dinner. I have a AIO water cooler for cpu with lights and keyboard
when you ran event viewer, did you see any red critical or errors just before the bsod / crashes? maybe something that can point to what caused the issue? sometimes this can narrow down too much power draw or a file issue or conflict? i’m assuming it has something to do with a device trying to overload power delivery or memory overload issue like vram or direct access.
just checked and nothing came up on event viewer before the crash. after restarting the following messages appear
message 1 error
The previous system shutdown at 20:48:41 on 03/07/2023 was unexpected.
message 2 critical
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
when it crashes after i’m in the game and can move the character i do notice some stuttering even when on medium settings which wouldn’t happen on high before the first crash.
I have also tried turning off all rgb (mouse and headset was already turned off)
another thing to mention is sometimes after the game crashes battle net loses the location of the game and i have to do locate game for it to detect. this happens on HDD and m.2 drives
Hey there, welcome to the club!
pull up a chair, there’s plenty of people to talk to, you could be here for a while…
There’s a myriad of threads about this from people with a wide variety of hardware combinations (AMD and NVIDIA, I’m in the AMD camp). We’ve trawled through a ton of things trying to fix it, some people have even gone as far as to do fresh installs of different versions of windows on different types of hard drives, and install just D4. Drivers make no difference. There are some reports that disabling hardware acceleration on other apps you may use at the same time (discord, browsers, bnet app etc.) helps, but that seems mixed. So far the consensus seems to be that best things to do are turn your graphics down to medium/low (uninstall high-res texture packs if you have them) and undervolt your GPU to stop D4 eating it alive.
There’s a theory that D4 is hitting GPU’s hard enough to cause big power spikes which may surpass the power supply’s abilities (even if the PSU is supposedly good for that rig). Whatever is going on computer protection measures are kicking in, which in my uninformed opinion is “a bad thing”. Blizz is saying nothing.
One thing I (and others) have noticed is that the game will start stuttering/rubberbanding shortly before it dies. If you see that happen I’d suggest closing D4 immediately and possibly even shutting off your computer for a few minutes to give it time to cool down - just incase. Having said that, pretty much everyone with this problem is saying that temperatures aren’t an issue - my GPU hovers around 60-65. People have said that just closing/reopening D4 doesn’t work, it just delays the crash slightly.
I’m opting for the “neuter my game/graphics card” approach so that I don’t have to worry about damaging hardware whilst Blizz sort this out. So far it’s working. It’s completely ridiculous that I should have to run at those settings given the specs of my computer, but the other options are either don’t play, or risk my hardware, so crappy settings it is.
Anywho, feel free to add your voice to one of the other threads, the more the merrier. Get yourself comfy though, this issue has been reported for weeks now and Blizz haven’t even acknowledged it.
what type of m.2 drives are you running?
edit: the reason i ask is if they are samsung evo 970 / 980’s i’d quickly install samsung magician software and verify the firmware and update if needed. this is not a super common thing but let’s rule that out and for your own sanity of having a properly working drive
Chesara, yeah i agree about the power spiking. there was a thread i’m still waiting for the guy to respond to me on about a setting in his Gigabyte bios having c-states enabled causing system instability. I was wondering about the setting in his bios related to the power loading option which apparently could trigger the power supply to attempt to supply more power causing a shut down.
i haven’t gotten a response back from him and it’s been almost 2 days i’ll ping him again.
I know bugger all about c-states, but I do have a gigabyte motherboard (Aorus Master X570). If you want me to check my settings in the bios let me know.
EDIT
I noticed the thread you mentioned, the links in there seem to point to it being an issue with c-state settings on intel, I’m on AMD (5800X). Is it a universal thing?
i’ve had similar experience when i was playing Horizon Zero Dawn last year (PC port) and often caused high temp and vram leak, restart PC by itself and sometimes showed up nvlddmkm.sys screen
that game hadn’t come for new patch and if i recall correctly, latest Nvidia’s driver caused this issue… i don’t know is this relates to D4 though…
i don’t believe so, i think it’s intel only with the c-states and the power thing. i could be wrong though. not sure if it’s worth trying or not. I swapped boards a year ago to asus from my gigabyte… if i still had it i’d test it out easy enough to do
OK, I installed a new power supply (Corsair HX1500i). I bumped the graphics up to ultra again to see how things went. Same degradation in performance over time, but no hard shutdown - however, that may be purely because when I started seeing stuttering I did the “switch graphics settings” trick (turn graphics to high then back to ultra) to get me through whatever content I was in the middle of. Once I’d finished what I was doing I would then quit D4 and reopen.
Anywho, it is POSSIBLE that beefing up your PSU may curb the hard shutdowns. I did allow the stuttering to continue for a bit, and it definitely did surpass the point where my computer used to shut down, but I don’t fancy pushing my computer all the way through the stuttering to find out if/when the hard crash occurs again. My computer used to shut down fairly soon after the stuttering started (maybe 10s-ish?), I let it carry on for about 30s before refreshing things.
TLDR; beefing up your power supply MAY stop the hard shutdowns, but it does nothing to fix the rest of the issue (which we basically already knew anyway).
I have same issue. I have played since beta with no issues. Now I can’t even get in game. It hard reboots my pc when I get to the character screen. Sometimes it reboots before that. I have 3070/5600x - both around 50% utilisation - 1080p - dlss quality - vram half- low temps- no high assets - medium textures. I can play any other game like cyberpunk where my gpu is maxed - vram maxed and much higher temps with zero issues. All drivers updated. After seeing the above solution of changing psu I’m wondering if D4 has degraded my psu with some kind of power draw issue. EDIT: I resolved my issue see below
I didn’t want to beleive it was hardware related so I ran userbenchmark to prove a point and it done the same thing restarted my pc. I opened my pc up and the back of the psu was really dusty so gave it a clean. Booted back up and I can get in game fine now. user benchmark also ran fine. I did also re sit the ram and gpu just to be safe but I think my issue may have been psu overheating and pc shutting down as safeguard ?
Hi guys
Yeah my graphics cards is failing even though it’s like 3 years old.
I was able to play other games for a while but now whenever my gpu gets a high load (so pretty much any game) it crashes the same way it did with diablo.
I have ordered a new pc with a 12 core cpu and a 4070. Hopefully this one lasts a lot longer