I have been playing D4 since regular release, with absolutely ZERO crashes, until Patch 1.1.1, at which point the game became completely unplayable for me.
It does not matter what I do… the game crashes:
At the character select screen
Walking in the open world
Opening inventory
Talking to NPCs
Literally any action i take… it seems the game cannot run more than a few minutes before it crashes. I have been patiently waiting for patch 1.1.2 to release, assuming it would address the issue.
What happened? How can this game go from running flawlessly, to crashing every 5 minutes?
I have tried:
Updating Nvidia Driver (536.99)
‘Scan and Repair’ installation
Uninstalling and re-installing
Exiting Battle.net launcher after game starts
Nothing works… This is beyond frustrating. Does anybody have any suggestions?
Check the event log. The likely culprit is an error 41. What this states is that your power supply is failing. There are already reports of GPU overutilization issues. And while the power supply is able to handle your CPU and GPU under normal gameplay, once the situation kicks up a notch, you may be placing your PSU beyond its capacity. I have a min-itx build on a Dan Case running an i9 and RTX 2060 Super. This setup would run every game I play maxed out quality with the GPU fans rarely coming on. Not so with D4. Most MMOs are heavily thread intensive, relying primarily on the CPU. Not so with D4. I’m unsure why they did it the way they did, but it has knocked my PC to the ground many times. Seemingly, after this last patch, it crashes virtually everytime at the character select screen. I did manage to get back into the game during a TS session for long enough to see my character standing in the open area (where I was awaiting a WB the last time I was able to play), much as you described above. So now I have a new case and a power supply on order, with +200 Watts. Hopefully, this will fix the issue. It’s set to arrive this coming Monday. I’ll report back on success or failure.
I have done some decent testing now and Diablo 4 is the only game that causes my video cards GPU to overheat. I can sit here and just watch it climb even while idle and on the lowest graphics settings. This got worse with 1.1.2 and now I just cannot play for any real period of time that will make a difference.
To further just to make sure, I also have removed my card and thoroughly cleaned it, cleaned the tower and fans and have re-done the thermal paste. Still, the second I load D4 the GPU temp starts to climb from 45c and just steadily goes up past 85c. I have run Lost Ark and a series of other games on higher graphics settings than the near lowest graphics I have D4 set at. This is rather unfortunate, each update pushes me further and further away from being able to play.
I am just glad I hit level 100 on season 1 before this got worse.
Most nvidia cards have a target temperature of 83 degrees. So there is no overheating of any kind. If you don’t like the temperatures and the card is serviced, you need to improve air circulation in the case and lower the room temperature. Most temperature tests are done at a room temperature of 22 degrees.
Thanks for the info, I will check the event logs after work to see what additional details around the crashes can be found.
I do have some sort of NZXT utility that should alert if my GPU is getting too hot, but not sure about power supply issues… will monitor next time I launch the game.
There are some simple apps that can help manage the card and mitigate problems if there are any:
MSI Afterburner - Allows you to setup custom fan curves (to be more aggressive in cooling) and adjust power and voltages on some cards. You can also enable an on-screen readout of your card’s status (temps, usage, etc) while playing.
HWMonitor - One of the few tools that can show all the temperatures of the card, including temps of VRAM if your card supports it. Usually VRAM temps are monitored on higher end cards (typically xx70 series and up) You can also use the Hotspot temp as a secondary way to gauge VRAM temps, they are usually within 5C of each other.
Interestingly, the crashes come across as Event ID = 0, source = nvlddmkm. They start on Aug 6th, which was actually 2 days before 1.1.1 was released. I had updated my GPU driver on the 4th, so maybe it’s an issue with this latest NVIDIA driver.
Going to go back to previous one…
The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\000000a6
Error occurred on GPUID: 100
The message resource is present but the message was not found in the message table
I watched my GPU go to 100% GPU Load, just being in D4 game options to review graphics settings… and it crashed. Temperature never went above 62C.
UPDATE:
Apparently the crashes were being caused by the new NVIDIA driver (536.99).
After going back to 536.67 no crashes!!
Still testing, but I have been able to actually complete a dungeon, which was not even possible prior, so I am feel optimistic this is resolved.
Just to further add, no matter what I did the issue persisted even rolling back drivers. I had enough and went and bought a new graphics card I got a Geforce 1660 Super 6GB. The issue went away.
Based on the minimum specs my previous card the Geforce GTX 960 2GB should still have been more than fine.
Minimum Requirements
OS: 64-bit Windows® 10 version 1909 or newer
Processor: Intel® Core i5-2500K or AMD™ FX-8350
Memory: 8 GB RAM
Graphics: NVIDIA® GeForce® GTX 660 or AMD Radeon™ R9 280 or Intel® Arc™ A380
DirectX®: Version 12
Storage: SSD with 90 GB available space
Internet: Broadband Connection
I checked the fenris logs and the reports were sort of all over the place but the common thread was the memory dump was failing. I had the game on the lowest possible settings still the issue persisted.
Now with the 1660 super I have everything on high and played for 3 or 4 hours last night without problem and my FPS rarely dropped below 100.
the hotfix for 1.1.1 they had released a week later helped me, but back to square one after the 1.1.2 patch… they clearly dont know what they are doing… major memory leak for sure
after 5 min crash on the spot… i took off high quality textures, it helped some but then back to crashes
Ive crashed so many times since like week 2 that I figured out a system of how much stuff I can get done before I can guarantee a crash will come. That doesnt include the “This happened for no reason crashes” Just the ones that occur after youve talked to about 3 vendors and zoned into 2-3 dungeons.
I had literally closed the game after running 3 nm dungeons yesterday. Let it chill for like 20 mins. Opened up d4, consumed a sarats lair nm dungeon sigil lvl 62, drank my elixir of fortitude. Zoned into nm dungeon killed 2 mobs and apparently overloaded my game in the 3 minutes I was logged in. Blizzard rewarded me with a Fenris Error and a useless error message to “help” them figure out the neverending issue.
Rolling back the driver somehow only helped temporarily. I had one stable session, then back to crash after crash. So frustrating. No other games are having issues…
I’m crashing every 5 min but im using a HDD Hard Disk instead of a SSD. In the german forum they said you should install D4 on a SSD to fix crashes. Can someone test and confirm this?