Hello, I used WeChat Pay to purchase 2800 Diablo IV Platinum on the Asia server at 12:16:05 AM on October 1, 2025. The payment was successful, but the in-game Platinum hasn’t been added, and I haven’t been able to resolve it yet. Many people are experiencing this issue, and I’m wondering how long it will take to resolve it. I’ve filed a support ticket, but it’s been over 24 hours with no response.
Hello.
Ask the asia support