Not Able to log into Characters Screen

Technical Support
21

I had a similar solution. I waited until it reconnected me, and once it started “Reconnecting” everything loaded up without issue.

22

I don’t know if my problem is the same, what happens to me is that 1 out of 5 times when I attempt to log in, I’ll get to the character select screen but only the UI loads and no characters are visible. Sometimes it’ll load after a min or two, sometimes it won’t load at all and I’ll have to alt f4 out of the game.

2 Likes
23

same problem here, it just jacks up my memory usage to like 6 gigs

24

Yes, the memory usage is huge

25

so i waited out the CPU and memory burning for about 3-4 minutes, characters loaded up and i was able to load into the game. keyboard worked fine but could not move my character with my mouse and could not teleport from the map

26

i did the same thing and was able to play it again like normal but the cpu/memory usage still seemed really high, albeit i did not check usage before this

27

This used to happen very rarely and somehow it’s now happening more and more often, it’s ridiculous.

1 Like
28

Same problem here! Stuck while waiting for the character to appear, but by the time it shows up, the game tries to reconnect, and crashes.

1 Like
29

Same. I thought it was just me. WTF Blizzard?

1 Like
30

It did let me load, but resources are so overtaxed suddenly - couldn’t do anything. Restarting game…

31

There was an error (Code 300006)

32

My game just crashes when I get past the gate loading screen before character selection. I’ve tried everything: updating/reinstalling, changing local prefs, updating/uninstalling drivers, memory scans, repairing the game, restarting, closing everything, running it windowed, and probably more. I’m at the point of giving up until they update something.

33

I am also having the exact same issue. Please fix this ASAP.

34

When you logged off did you log off with a Necro character? That’s the character that started this all for me. I was able to finally get in after many attempts and waiting out the character screen. I decided that I wouldn’t exit the game while on my Necro instead I switched to a different character and exited. Restarted to see if it worked and the Character screen and game loaded up normally.

35

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