Well I guess I should have guessed. Blizzard has a 14 day refund policy. That means if you were like me a good customer who preordered the game, only to find out it wont run on my PC for whatever reason, even tho I meet all the system requirements. But because I preordered and paid for the game 2 months ago, yea… no refund… NICE eh?
I hope you enjoy that 100 bucks… as a long time customer, going all the way back to Warcraft 1, I will say it’s the last you will see from me.
Hope you enjoy the next game you play.
That sucks. Honestly, the game is quite enjoyable. Maybe someone can help you with your problem. Care to illuminate us on the problems you are facing?
Game doesn’t load… I have been working with support for two days… they cant figure it out… im on an I7 with a RTX3060 ti … 16gb of ram… basic gaming pc… When I load D4… it comes up to the battle net screen. I hit play now, and I get a 1 second grey screen flash and then an error/crash screen with an error code. I have zero trouble playing any other high res games… All of my drivers are current, I even update my system bios on the off chance there was something there… but nope… no joy…
We are actually running similar hardware. I am using an KabiLake i7 and a RTX3060.
I am assuming you have updated launcher and updated the graphics driver from going to the nvidia website and downloading the game ready driver?
Hmmm, it’s almost like people have had issues with pre orders in the past with every game ever, guess we’ll learn this time… not.
Wait you pre order the game? So you had three weekend to test out the game to see if your system can handle the game? And didn’t find out the poor performance?
Welp look on the bright side. The game is always in your blizzard account. So when you get a better computer, you can always download the game then try to play it again.
Maybe you should try going through your nVidia control panel settings? Specifically the application settings and make sure that it is proritizing your GPU. All of the issues I am reading involve the 3000 series over and over. There has to be some underlying silly solution. Worst case you may try a fresh installation of Windows and see what happens?
That 14 day limit shouldn’t apply to pre-orders.
I pre-ordered Ultimate Edition on Dec. 8/22. I got a refund after the early beta access, which, IIRC, was late March. Well past the 14 day period.
ETA: Blizzard Refund Policy - Legal – Blizzard Entertainment
His hardware is not an issue, don’t be ridiculous. There is probably and underlying software issue as we have similar hardware and i am running the game just fine.
I am not insinuating it is a hardware issue. It just involves the 3000 series over, over, and over again.
I am using and RTX 3060 and I haven’t had a single issue. It might be an issue specific to the 3060 TI though.
OP perhaps completely uninstall the gpu drivers and reinstall fresh after you have performed a clean-up? Good luck friend.
Okay granted. I have this kind of issues before. TC needs to check Properties on his drivers. See if the dates are current. I had issues where I install drivers but somehow Windows rollback the drivers.
No I had a 3060… I put a ti in to make sure it wasnt the card… same issue, either card
and its not a performace issue… its a startup issue, the game never even loads… just crashes
You know there are lawyers for this sort of thing. Its as simple as those traffic ticket lawyers since there is always someone screwing over people online they are plentiful. So if you just wanted to get a little revenge then go for it. You might even find one that will not charge you until they get your money.
I checked the drivers, they are the latest… I updated windows… its the latest… I have reinstalled, repaired, you name it… basically everything anyone has said has worked for them, has not worked for me. PS I am no slouch… I have been a network engineer going on 3 decades now… I started with computers before the TRS-80 even existed. Point being, I know my way around hardware… But this has me stumped.
That’s too bad to hear. If you happen to have a spare hard drive around you could try popping a fresh copy of windows / d4 on there and see how that goes.
Google or maybe ask a friend who knows IT to check it out? I guarantee you can get it to work if your computer isn’t a dumper… getting mad at them because they ain’t giving a refund on something you bought 2+ months ago, seems off… but all in all, good luck and have fun with whatever game you go with.
Install clean fresh Windows on another temporary SSD or HDD, then install updates, GPU drivers And launch game there.