I see developer, community manager, etc… reacting to questions & feedback quite often on Twitter, but almost no communication in the official forums.
Are we forced to use Twitter to send feedback to the D4 dev team and to get a answere?
I hope not bcs I’m not a big fan of Elon Musk’s free speech platform and as a Diablo Veteran I prefere the good old fashioned forums…would be nice if they would show us fans some love here. 
There’s threads pinned at the top for this purpose.
Oh there’ll be community managers lurking around and taking notes, including on other platforms.
They’re probably just being cautious about saying anything until they’ve prepared a dev update/statement.
Ye that sounds reasonable…but why so much communication on Twitter and not in the official D4 forum instead?
They would get roasted by the fires of Hell on this forum lol…
The Twitter format is horrible for any in-depth discussion.
On Twitter, Blizzard can selectively reply to people and look good.
On a forum such as this, if Blizzard doesn’t respond to salient points and concerns by people, it’s much easier to hold them accountable due to the direct thread format.
(Stickies don’t count unless Blizzard actually engage in discussion)
It’s their personal Twitter, so you’re skipping several links in the feedback chain before it reaches their desk. They can also be selective with what they respond to.
Still they haven’t announced anything new that they haven’t announced through official channels, as far as I’m aware. Just a lot of explaining. There was the info given regarding the ‘super rare’ Uniques but only after leaks so… That’s more responding to what’s happening on the ground.
Then make Campfire Chat questions to be Twitch chat only.
It wasn’t planned, they just did it. On a whim. Without questions from twitch chat that would’ve been a waste of time, no?
What made you think that it remotely was what I meant?
Where do you think 13 pages of complaints come from? The forums are so negative right now, that they chickened out and went to Twitter. If you want replies go there, they give a lot of information there including the drop details for Shako today, etc.
Or they could just have a forum thread where everyone replies with questions? like a normal company? and they can just delete posts that aren’t in question format?
Am I the only one who can see this perspective?
What does Twitter have to do with anything other than free PR because people are using their hashtags…
It’s all a big clown show. They don’t care about the players, they care about the public visibility and numbers.
Yep, though sometimes there’s some MVP reacts, those are known to be very close to Devs. I guess they take precautions since D3
Also I bet there’s Blizzard people disguised in lambda users that reacts too sometimes
Also they probably study carefully the forum, no doubt on it, so go easy with them, it’s hard work to do a game like that.
That was exactly my point.
No sense defending pinned threads as a way of forum communication just for completely ignoring these same forums during special events like that one.
I just wish developers and community managers would understand how far an actual open line of communication goes with the community. Get over the toxicity, it’s going to happen in virtually every corner of the internet. Toughen up your mind, and delete/disregard those trolls.
A recent example is Last Epoch. I don’t own, nor have any intentions on playing the game, but they have developer live streams on Twitch where the lead developer is actually PLAYING THEIR GAME, and answering questions from chat. There’s a VOD from yesterday if you’re inclined to see the experience.
Completely night-and-day from the garbage we get from AAA companies.
Yeah.
And, talking about toxicity, I agree that’s something inherent to the Internet, not meaning that it shouldn’t be fought.
However I think that to some degree, it’s the company’s fault. Hypeing its products way over their reality and also punishing negative feedback in a daily basis causes something with the same spirit of the Streisand effect: people reacts the opposite way, not stopping with their intentions of voicing their disconformity, but accumulating hatred and wanting to voice it with even more strength. So when there’s this huge influx of people way beyond communication dept’s control like a new major product, people releases all that accumulated hatred of the worst possible manner.
It’s better to gradually let the air out of the balloon than letting it explode.
If you have spent any time on the forum, you know what a toxic cesspit it is. The devs don’t post for that very reason.
Posting on this forum as a dev would be like diving in a tank full of piranhas.
There’s little to no constructive discourse going on here. If you want their attention go use your real name and identity on Twitter 
Twitter has its fair share of trolls too but having to use real identities seems to humble some people.
Not sure why they would rather use outside social media to communicate when they have their own forums. I think this need to be addressed to them because our voices aren’t being heard on their own official forum, which is pointless in my opinion.
the diablo team avoids posting on the diablo forums as much as possible.
Twitter’s userbase is simply far far larger than this forum. Ideally they should be posting the same things on both, but if they had to choose one or the other it’s no wonder they post on Twitter. It’ll simply reach more people.