No chat available

Hello,

I am experiencing an issue with Diablo 4 on Xbox where chat channels are unavailable.

In the game’s settings, both “Join Local Chat Channel” and “Join Trade Chat Channel” are greyed out and cannot be enabled. I don’t see anyone talking except NPC. I can type but not send it.

I have already checked:

Xbox privacy and communication settings.

Active Game Pass Core subscription.

Battle.net account linkage.

Online connectivity (I can see and interact with other players in-game).

The issue occurs even when playing alone and is not limited to a specific chat channel.