I purschased the Ultimate Edition on Xbox One wich i also downloaded just before the early release and i was also able to play. I never got/unlocked the Ultimate items and after a couple of game freezes per day i decided to reinstall Diablo 4 yesterday, thing is i don’t have access to the Ultimat Edition anymore but only the Digital Deluxe and Normal versions also in the Microsoft Store on the Xbox.
After 3 weeks Xbox Support replied to my issue and their answer to this was amazing.
Everything on my account checked out correct including de Ultimate Edition license wich is active but the reason it does not show on my consoles account is normal they say???
Everything should still work correctly even though it does not say so but it’s perfectly normal… This sounds like a greater mystery to me then the Bermuda Triangle.
I guess this is the answer of a company thats incompetent enough willing to buy a failing game studio like blizzard… Well i’m done with this and wishing all the best of luck… except to blizzard and microsoft.
This morning ive been on the phone with Xbox Support about this issue and everything looked fine with my Diablo 4 Ultimate license and after helping with some walktroughs concerning possibilities for a fix nothing seemed to be solving my issue not even ressetting my console to factory defaults unfortunate.
If there is someone with a possible fix or anyone who has an idea i would apreciate it, i also reset my homenetwork wich didnt help as well.
Happened to me, after i bound my bnet account to the xbox. I also lost my progress. Overall this game made me regret that i bought it. So many Problems and you have to waste your time trying to fix it, because the support forum is a joke.
Which things? Most of the things are for other games. Things for Ultimate are just BattlePass for Season 1, Mount, Mount Armor and Emote are for D4.
Accelerated Seasonal Battle Pass Unlock in Diablo® IV*** (including a Premium Seasonal Battle Pass Unlock plus 20 Tier Skips and a cosmetic), Wings of the Creator Emote, Temptation Mount*, and Hellborn Carapace Mount Armor* all in Diablo® IV. Plus, get the Inarius Wings & Inarius Murloc Pet in Diablo® III**, Amalgam of Rage Mount in World of Warcraft®**, and Umber Winged Darkness Cosmetics Set in Diablo Immortal®**.
By things i mean the extra items for example Diablo 3 wich i got yesterday by reinstalling D3 but even with that now in order i still dont have access to the Ultimate Edition because it tells me i need to buy it. (again)
Can only download Deluxe now wich means the tier skip and related early premium access don’t work for me, so how can my license be in order @ Xbox support and yet it’s not available for me, thats my main issue in wich xbox support’s escalation team is looking into it because Blizzard as usual doesn’t even take the time to look at posts.
We just pay the Ultimate price for a Deluxe Edition and blizzard just brags about how much they’ve earned by ripping us off, worst thing is Microsoft is willing to buy Activision/Blizzard??? Hope this is a wake up call for Microsoft.