Try d3 ticket system apparently
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Recording your gameplay is not a violation as many people record their gameplay for various platforms out there for people to watch. I see the reason they gave you was exploiting, but then you got the generic canned response of that you violated the Code of Conduct which includes but isn’t limited to, cheating, botting, and exploiting mechanics.
I believe you mentioned you record your gameplay with Medal? I am not 100% familiar with that software. I’d assume it would be the same as or similar to OBS (Open Broadcast Software).
Few questions for you which you might have answered already.
- Do you have any Overlays such as in game timers for events or bosses?
- Were you using TurboHud? I’d assume no since you didnt mention it.
- Any Macros set on customizable buttons on keyboard or mouse activates multiple key presses?
- You mentioned playing Hardcore, not trying to bypass the system in the fears of dying and losing all progress?
I ask the last one as I know there were methods out there to bypass the possibility of your character being killed.
I’ve been gaming with Atrophee (know him irl) for over 20 years, and just like me, he has never or would ever exploited /cheated, etc. He doesn’t group up with others much or play with sus players, he mostly keeps to himself. I had to help him find the mouse/keyboard software you guys were asking about, because he doesn’t know much about comps… he didn’t even know what that was or that it was there lol (no offence Atrophee). The ONLY resent game play change started a couple weeks ago, when he started recording as he was trying to start a youtube channel. But that does not break EULA or CoC.
I’m not into exploits/cheating so yes please, do ban those players. But when gamers that have been a loyal customer for over 20 years start getting banned, with no true explanation or proof and they are innocent and you are unwilling to take the time to REALLY look into it?.. that is just plain wrong and bad business.
Thank you all for trying to help Atrophee!
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I haven’t been banned (yet) and when I first started seeing these “banned for no reason” posts, I thought “yeah, right.” We see them all the time and it’s usually people just not owning up to whatever it was they were doing, hoping to get unbanned. I know because I used to get smacked constantly for running maphacks on D2 20 years ago.
But it’s starting to look more like the anti-cheat stuff is being triggered from common plug-ins like NVIDIA’s and Logitech’s. Razer has one that opens on startup and there are countless others. I play mostly on console now but also on an ROG Ally (armory crate) and occasionally on a PC with probably 5 of those things that auto start. I’m pretty sure if I got banned for one of those I’d just peace out at this point. I like the game and all but it has enough flaws that a forced break from it wouldn’t break my heart. Plus Starfield.
If Blizzard cut me off from a game Ive paid for I wouldnt waste my time appealing. Id simply never buy a Blizzard game again.
Here’s my take.
I am running nvidia overlay, which allows me to bring up my menu to look at screenshots and video captures while playing. It’s part of the graphics driver, and I use it to record deaths and kills that are interesting (like how did I 1 shot the butcher etc…), as well as potential bugs (like my screen zoomed out and appeared to stay that way in a dungeon).
I also have the Logitech Options+ because I have a KVM keyboard, as well as Logitech G software because I have the charging mat with 2 wireless mice so I can switch between my gaming mouse + pc and my work mouse + laptop.
I also have MSI software installed with lighting, which can be sync’d with the mice, and to the game. So I can get lighting effects on my mouse and in my PC case based on what i’m doing in game (although I don’t use it).
In D3 I had a macro setup so that when I went to kadala I could just click a button once and fill my bag with purchases, using the GHub macro.
I also have a VPN installed on my machine, and have 2 internet connections, which I sometimes switch between when i’m having lag issues. Turning on/off the VPN also sometimes helps with lag, but I have to log out of the game for a minute whenever I switch.
All of this, and i’ve never been banned and I don’t expect to be, because i’m not exploiting anything or cheating.
So if your account is being flagged as cheating, exploiting, going against CoC, then it probably is.
It could be something as little as the names of your characters, or you ‘disconnecting’ whenever you die to avoid death etc…
Good for you that you use all that and don’t get banned, HOWEVER, as Atrophee stated- he doesn’t. Can’t you read? He literally- buys the game, Installs and plays. No bells and whistles, no 3rd party software, no macros, no bs exploiting, etc.
I don’t understand people that just post to make accusatory assumptions. “Well if Blizz said so, then it is”. Wrong!
Agree. In fact told Atrophee just that. Don’t ever spend a penny on a Blizz games again.
Dang really you got dinged for the maphack back on D2? Like everyone I knew that played that game was running the infamous “mousepad” maphack that had the chicken feature built in.
I mean I did the Nightmare sigil thing over a month ago to reset dungeon mobs faster in another dungeon I was farming for xp. I even left game and returned to get dungeons reset faster. I haven’t been banned at all, and I’m guessing a LOT of others did the same as me.
Thankfully tho they added back in the Reset Dungeons button which is awesome and even lowered the tp out timer to 3 seconds. They are listening which is wonderful, and even giving us more density. So yeah no need to do those things I ‘was’ doing a bit at one point.
So that all said it’s either false positives and/or people knowingly using or doing things they shouldn’t with Diablo 4. For example, one of the current issues is duping gold and/or items for RMT or an unfair advantage.
I think once they figured out you were using it they just waited for you to use it again. If you never got caught you never got caught but if you did you were an easy target for basically a subscription fee for D2.
One software that has been having issues with their anti-cheat is HyperX NGENUITY. Also any software that has keymapping or macro features that aren’t bareboned macro softwares have a considerable chance to trigger their systems
Tell me you didn’t read the entire post without telling me you didn’t read the entire post…
Maybe you should have continued to the end, where I said:
It could be something as little as the names of your characters, or you ‘disconnecting’ whenever you die to avoid death etc…
Nowhere in this post have I seen him say anything like “my names don’t go against CoC” or “I don’t disconnect to avoid death in HC” etc…
There’s a number of things in the CoC and EULA etc… that he could have been banned for. Yes he said generically that he hasn’t broken any of those rules, but has he actually read them? Does he know “for sure” that he hasn’t broken any of them?
Yes Blizzard sometimes gets false positives, for instance if your internet is trash and you keep disconnecting, they might ‘look’ like you’re trying to dupe items or gold, and you may get an auto-ban for that, but they’ll roll it back if you appeal if they look at your account and see that no gold/items were actually duped.
They don’t just ban for no reason, they just don’t tell you what the reason is because that’s like telling a hacker how you stopped them from hacking you. It only tells them what not to do to avoid getting caught the next time.
If it is a false positive, then he needs to think about what might have happened that could have looked to them like a breach in the rules. And if he can’t figure it out, just keep appealing and asking for the actual reason because he sincerely doesn’t know why it happened. Most people however know that they’re in the wrong, but thought they wouldn’t get caught, and just come here to make out that they’re innocent in hopes that it helps them get unbanned. It doesn’t work.
Said it before elsewhere but i’ll say it again here my working theory is my playtime trigger some metric for catching botters. As my playtime is kind of ridiculous. I’m diagnosed schizophrenic, I’m on disability, and i have very obsessive/addictive behaviors. This is just my best guess.
My character names were by no means edgy. The worst one would probably be one or two of my necros i named Boned… i don’t think that would cause any reports. Besides you don’t really run into many people when your on the hardcore realm.
I faced my deaths like a man in hardcore and embraced the whole idea of APRG’s of starting over again. I’ve got like 5 or 6 of them posted on youtube lol. Until i figured out your always supposed to be potted with the cheat death potion.
I haven’t read the EULA in awhile but i’m still pretty familiar with a lot of what is actually in there, at least the jist of it. It’s also for the most part pretty self explanatory and obvious and easy to avoid breaking. Or at least i thought. Apparently i managed to break it unknowingly. But i can’t see the evidence against me…
I’ve appealed twice and the last ticket took two days for them to write me one response saying it was upheld and thats it. Their support system and appeal system is absolute garbage. How the hell can you appeal something when they downright refuse to divulge information.
I have no clue what i did. Blizzard doesn’t care. No one here cares. It’s not like its a huge deal i guess, it’s a video game, but it’s just sad to see how everyone takes the approach guilty until proven innocent because the overlords at Blizzard wouldn’t possibly make a mistake. These aren’t professional investigators/police people. Who even still at their level make mistakes and falsely accuse people.
If you think it’s a pleasant experience having your game jacked from you for no reason given and then proceeded to basically been told to bugger off is a horrible experience. I’m aware Blizzard is set up so they are completely within their rights to do this, but is messed up when it actually happens. NOT to mention that this game has only been out for 2 months.
What’s worse is i will probably end up just making another account and playing again because well… addiction. Or maybe i’m just a sucker for the Diablo franchise itself as it was the first game i ever played. Some people might take it as a sign of admission, it feels more like a sign of defeat as there isn’t a whole lot of recourse for me to take in this situation. Now i would be knowingly violating rules and breaking rules by avoiding my ban which feels even worse.
Completely understand. And you’ve confirmed for me at least (not that it was a requirement) that you likely didn’t do anything wrong, aside from maybe playing for so many hours that they think you’re a bot.
I would just keep on raising appeal tickets and see what happens.
If you know someone at Blizzard, or someone that knows someone that knows someone at Blizzard etc… let them know.
Or even better, post on X (that’s the first and last time hopefully that i’ll say that) that you were banned and not given a reason and that you know you haven’t broken any rules.
The CS people on the page there are going to be 100% more likely to do anything than anyone on the forums, simply because none exist on the forums.
They are actual people and will probably find a way to get your case some attention so that it’s reviewed by a person rather than a bot.
Bro you know you were doing el33t h4x0ring, we have heard about you.
This is sorta like when security guards start shooting people because they’re trying to stop a few shoplifters…
Knee jerk responses and rigid thinking.
I am going through the same situation and I get the same answers. I’ve already sent more than 20 tickets and I always get the same answers as you commented here. My banishment was sometime between Saturday night and Sunday morning. Since then I have tried every possible communication channel without any success.
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would you go and shop lift at a shop where you knew you were going to get shot?
i love the heavy handed approach.
cheaters ruin games faster than bad devs ever will
Are you submitting your tickets into the Diablo 3 team? any tickets sent into diablo 4 for appeals will auto close.
Id still expect them not to do anything about it… my outlook on this company has plummeted pretty far.
Clearly this approach doesn’t really help them that much in staying ahead of people exploiting otherwise we wouldn’t be in this boat to begin with. Stupid.