Multiple technical Issues on Windows 10 + AMD Radeon 6900 XT:

Hello there,

after playing Beta 2 and Server Slam for many hours I now completed the main story with my first 50+ Character, so I can say that that I already spend quite some hours in Diablo 4 ;-).
But I have some more are less major issues with the game, hoping to find a solution here that I will describe in the following:

  1. Mouse Cursor Issues: flickering and/or disapearing Cursor: it happens quite a lot that the Diablo 4 Mouse Cursor starts flickering showing a Windows Mouse Cursor with the “turning wheel” on it replacing the D4 Cursor. Or instead of this flickering the cursor will disapear completly! Strange workaround: just tab “ALT + TAB” once for a millisecond (so that windows blends in the window selection, don’t have to actually change the window!). This solves the issues immedeatly until it happens again. I am not sure but it seems like that this is triggert especially when you open/close multiple windows of the interface and/or hover over specific items. Maybe related to Tooltip fade-ins/outs?
  2. Graphics / Image freezes while the game keeps running: it happens from time to time that the game seems to freeze all of a sudden where the graphics on screen are frozen (like a static image/screenshot) while the game keeps running (you hear combat noises, voices, etc). After ~20-30 Seconds the graphics start to render again, most of the time you are dead by now… Strange solution: exactly like in Point 1: just hit ALT + TAB for a Millisecond and everything is fine again! Most of the time this happens during combat but not always.
  3. Massiv stuttering and/or hangups for many seconds when switching regions: every now and then the game starts stuttering and/or even hangig for up to 10 seconds when i move between regions or even start a cut scene. This doesn’t happen all the time but when it happens it is very anoying. Besides this the game runs absolutely perfect with constant (capped) 60 fps no matter what I do and where, so this must be related to some background loading of resources that has kind of hickup… Not really a problem when teleporting back to town, but really immmersion breaking when it happens during cut scenes and stuff.
  4. Game looses input control for many (not all) hotkeys or mouse actions: this is a very serious one! This happens a few times every few hours forcing me to relog. Most of the time this seems to be related to either cutscenes or level/loading switches. All of a sudden the game only reacts to movement commands and the ESC button but refuses to do anything else (skill hotkeys, attacks, evade, healing potions, etc.). This is very dangerous when playing a HC character…

My Rig is:

  • Windows 10 Pro (22H2 @19045.2965)
  • AMD Radeon 6900 XT (@23.5.2)
  • AMD Ryzen 7 5800X
  • 32 GB RAM
  • NVMe SSD
  • No OC Settings
  • Enabled Radeon Chill @60 FPS in the driver settings as well as AMD Freesync
  • Monitor and Game Resolution is @1440p

Game settings are at maximum (ultra/high based on the option) and the game is limited to 60 fps when in forground and background.

Any ideas?

The issues 2 and 3 happend during both beta weekends as well, issues 1 and 4 seem to be new in the release build (or dit at least not happen to me during beta weekends).

Besides that the game runs very smooth for many many hours, can’t really complain. But especially those two issues with the freezing screen and loss of control is game breaking when playing a hardcore character!

Link to my original post in the german forum:

EDIT 09.06.2023:
Looks like the last client update brought some improvements on this matter.

Looks like the screen freezes and the disapearing mouse corsur are fixed now or at least occur a lot less frequently on my side. 2 hours in, no issues. Will keep an eye on it.