Missing Resplendent Spark

PC Bug Report
1

I was told to put this here, so fix it..?Søren

Hello Blizzard Support, I’m contacting you because I appear to be affected by the Resplendent Spark reward bug in Diablo IV, and I’m honestly really frustrated because I spent a lot of time working for these rewards. I am missing TWO Resplendent Sparks: The Spark from the Season VII cache reward The Spark from the Mephisto Torment 10 reward completion In both cases, the Spark was never added to my Materials tab. For the first reward: I completed the required Season VII objective I claimed the cache No Resplendent Spark appeared in Materials For the Mephisto reward: I completed the Torment 10 Mephisto encounter I received completion credit The Resplendent Spark was never granted I have already: Relogged multiple times Checked all crafting vendors Checked the Materials tab carefully Swapped characters and logged back in Because I already lost rewards twice, I have avoided opening another cache since I’m worried this is part of the known Spark/cache bug many players are reporting. I would really appreciate it if my account rewards could be investigated and the missing Sparks restored if possible. I worked very hard for these rewards and it feels terrible to lose progression because of a bug. Thank you for your time.

1 day ago

This ticket has been marked as Answered.

1 day ago

Roodhephet

Well met Søren, This is Game Master Roodhephet from Blizzard Entertainment. I have looked over your case, and I would like to clarify that the Resplendent Sparks are obtained through a number of sources within Diablo IV. They can be granted rewards for one-time content or obtained through limited repeatable game content. For more information about this or any other gameplay questions, you can visit community websites and the Diablo IV forums. If you think you have discovered a bug with Resplendent Sparks, please submit a Bug report Please don’t hesitate to reach out to us if you have any other concerns or questions, and we’ll be more than happy to help. Thank you for being part of our community! Best regards, Game Master Roodhephet

1 day ago

Søren

Hey Rood. Thank you for the response, but unfortunately this does not address the issue I reported. I already understand how Resplendent Sparks are normally obtained. My issue is specifically that the rewards were NOT granted to my account after completing the required content. I completed: the Season VII cache reward the Mephisto Torment 10 reward In both cases, NO!! Resplendent Sparks were added to my Materials tab. This is not a gameplay question. It is a missing reward/account issue!!!. I have already: relogged multiple times checked all crafting vendors changed characters verified the completions I am asking for this case to be escalated or reviewed for missing account rewards, not redirected to general forum information. I would appreciate if someone could investigate whether the rewards were correctly granted on the backend. If its too much work just put the 2 sparks into my Barb. inventort tyvm. Best Regards Søren P.

7 hours ago

This ticket has been marked as Answered.

7 hours ago

Scoelvoenk

Greetings, Søren! This is Game Master Scoelvoenk, and I’ll be your guide through your adventures today. I want to start by thanking you for being so patient with us while you waited for a reply. We have had a huge influx of players needing help lately, and we are doing our best to get to everyone as quickly as we can. I totally get the frustration here, man. Spending all that time grinding through Season VII and taking down Mephisto on Torment 10 is a massive achievement, and it feels terrible when the rewards don’t show up in your Materials tab like they should. I really wish I could just hop into the backend and drop those two sparks right into your Barbarian’s inventory for you. The tough part is that as Game Masters, we actually don’t have the technical tools to investigate account rewards or manually add Sparks at this level. The only ones who can track these specific reward triggers and fix the underlying issue are the development team. Because of that, the best way to get this on their radar is to submit a report through the forums. This allows the devs to see the data and hopefully roll out a fix for you and any other players hitting this snag. You can find the steps on how to do that right here: I know it is not the immediate fix you were hoping for, but we really appreciate you reaching out and being part of the community. If any other issues or questions pop up during your journey, please don’t hesitate to give us a shout. We are always here to lend a hand! Best regards, Game Master Scoelvoenk Blizzard Entertainment

2

same issue after completing tier xi of the season’s journey

4

I have the same problem. I completed Torment 6 over 24 hours ago, but I still haven’t received the Resplendent Spark. It seems from the forum that more people are experiencing this problem. Is there a solution?

5

Hello guys,

same happend to me just now. 1x 6th Season reward and 1x for killing Andariel.

This is frustrating tbh.

Playing on PC.

Any help is appreciated, thank you!

6

Same Issue - playing on PC. This is very frustrating…

7

I too have the same issue. The tier nine tab claims to give you 4 sparks after defeating mephisto on torment 10. I had 2 prior to defeating him and now I have 4 total. Makes no sense

8

I also only got the resplendent cache not the other 3. Pretty disappointing

9

I am having the same issue. I completed Rank VI of the season and claimed the rewards but I never received the Resplendent Spark. I got the pet and the other rewards but there Spark is nowhere to be found. When I hover over the spark in the VI season rewards it says amount 1 but that is incorrect. I went to the blacksmith to forge the mythic unique cache but I am unable to do so.

10

Hi. Curious to know, is your issue settled? I didn’t receive my resplendent spark from completing rank VI, too. Any idea how do I go about for that? Thank you

11

Just for funsies I thought I’d let everyone know that as of July 3, 2026 Season 14 this is still happening. Aggravating as HELL. My Glints of Hope Cache showed it dropping on the ground but when I picked it up it didn’t register. This has happened twice to me so far this season and I’m fed up.

12

Yeah I got no Resplendent Spark from completing the season thing. Dude, I’ll straight put this game down. That’s a big reward to just whoopsie daisy we’re too rich to gaf. I’m going elsewhere.