Yesterday when I logged into the game this mount was available to me and I was using it . I was using it today and I went to the stable master and switch to a different horse and when I went back to select this mount again it was not longer there.
No sure if it was removed because it was not supposed to be released yet or if there is some other issue with it no longer being there.
After a quick search. It looks like this mount and other rewards from BlizzCon Packs for Diablo 4 are not to be released in game until 31 Oct. So I am assuming this the mount was removed for this reason?
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Mine has also disappeared.
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Same here.
Hopefully we get it back as scheduled.
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I noticed as well, but i am still using it since i did not switch yet.
I just noticed mine was missing when I made a new season character and went to pick it for their mount. Unfortunately, I can’t check the character that was using the Lapisvein mount still had it since I deleted that character to use that name for my new one.
Why can I use the blizzcon items in WoW but not D4? It doesn’t make any sense unless the D4 items aren’t actually finished and they just took our money early 
I also changed horses and all my Blizzcon rewards disappeared, are they kidding us?
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My horse has stayed on toons that I have not swapped to, but is missing if I try to change to another horse. The armor and attachables were showing a magenta “PH”, so I imagine the files are messed up.
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My Lapisvein Mount also disappeared. I hope it is resolved as it is an awesome mount and was one of the reason I did buy the Blizzcon pack.
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No one from Blizzard answered to this? This is a premium package we should get some assistance. I see the first post, posted 20h ago
According to this Blizz Support page it is scheduled to be released Oct 31. So they prob pulled it from the game until then.
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It has been auto unequiped now and it’s still gone in the stables.
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Both my wife and I bought the blizzcon pack in part directly for this mount. It is missing from our characters as well. Also, the mount tropies and the mount armor are missing as well. I’m quite surprised no direct answer to this problem. I hope that “Oct. 31” release fixes it but how did they mess this up?
Mine has gone too… I hope it will return soon
i just opened d4, played half of last season and bought the legendary bundle and logging in other games to get the loot. my stuff be missing too
does anyone know whether the lightning particle effect is the horse or the mount armour?
Do we know guys if the lighting that comes from using charge is in the horse itself or in the armor ?
Today is the 31st. Still do not have this back.
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Yup. first thing I did was check to see if these items were released and they have not been.
10:01PM EST on October 31, 2023. still do not have access to mount. They screwed up the scheduling