Map and Altar Progress Wiped with Last Patch

PC Bug Report
1

With the latest patch, I seemingly have had my “account wide” map and altar progress reset.

When the patch was first released, I downloaded it and played on my Steam Deck, which I have never had an issue with, and was able to log in and play just fine. I logged into my map/altar progressed character first, and then confirmed on a different one that it had worked and I had the whole map and altars unlocked, it was awesome!

However, when I got back home to play on my PC, I was too excited and launched the game before the game had patched itself. I logged into my “new” character, which ironically is a higher level than my original full progress character that did not have everything unlocked, and did an entire NMD before I realized, and logged out and let the game patch itself.

Once it finished and I logged back in, ALL of my progress was set to my “new” character, even on the one I fully progressed, at least according to the map and UI. Waypoints and Fog of War are all set to my “new” character. However, my renown completion and altar progress are all also set to the “new” character, but I still have all of the bonuses for the full completion (paragon points, altar stats, obul max, etc.).

The main issue I am seeing now is a buggy UI, the progress not tracking (when I start new characters I am not able to claim the first tier of renown due to collecting max altars, even though I have done it). You can see in the Imgur pictures the buggy UI where it says I have done it in the rewards screen, and also my Lilith stats maxed for intelligence. Pictures taken on my fully explored character that has been “reset”. This is on Eternal Realm, but since made account-wide, it’s carried over into seasonal too…

Any fixes I could do would be great, I do not know if I have it in me to fully explore and redo everything…

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ps://imgur
.com
/a/UiF9Abd

2

To post links, paste it into your post and put ` marks around your link (same as ~ key). Like this: `imgur.com`

3

I never knew how to do that, thank you!

4

Well, you need special permissions to be able to embed the images, but if you put ` marks around your link, it makes it easier for the next person to copy and paste it into their post.

Like this: https://imgur.com/a/UiF9Abd

vs:

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ps://imgur
.com
/a/UiF9Abd

5

I feel your pain, i had a similar problem, i deleted my previous characters not knowing i had to play on them before creating a seasonal, and i cant recover them cuz i created a new character with a name wrong spelled, so i cant recover them, talked to the support team and there’s aparently nothing they can do, and same as you, i don’t know if i have the willpower to do all that #$!@ again, the time i have after a long day of work is 3h max to play, it will take me about 3/4 days to collect them all over again =/

6

Another big issue now that it bugged for me, is that none of my new characters have the renown progress for the map or altars. So even though I technically had them all of my original character (which it now says it doesn’t anyways), now my new characters have absolutely no progress. So as it sits, either way I would have to completely redo them…

Just to see, I went back onto my original character again to go to some of the altars I had previously completed, and none of them were, so essentially my progress got entirely rolled back, but yet I still have some of the “rewards”.

7

had exactly same problem on my 100lvl character after patch update… all my altars were gone and all my map… same graphic representation where it shows i got my rewards but im not having requirements for it.

then i got lousy answer and then even worse lousy answer (below)

Blockquote
Hey there,

*My name is Game Master Tarethla! I got your issue here about missing Lilith statues and some map areas on your characters. First, I want to apologize for not being able to speak with you directly and for the wait you’ve experienced but I thank you for your patience and understanding. *

I’ve taken a look over this for you to see what I could find here, and the only time that progress wouldn’t transfer is if you make a character as a new seasonal one.

I haven’t been able to find any confirmed issues with it not transferring over to new characters, so i do want to thank you for reporting this.

However, as we’re not directly able to see what statues have been unlocked, or otherwise restore them or map access, if you’re not getting the bonuses from them on the character then I’d recommend to submit a bug report about this, which can be done on our forums at PC Bug Report - Diablo IV Forums , as our developers read them frequently to look for reports of issues with the game, and when they’re able to verify one will then work to fix that

I know that’s not the answer you were hoping for, if there had been a way that I could have done so, I gladly would have.

Blockquote

Why do blizzard waste my time and send such crappy messages? I paid a lot of money to play this game and i get this in return?

8

Well, it is better then them just ignoring you, right? IDK, maybe if they just ignored you it would be better.

Not sure who you are asking.

Why don’t you tell us what you think. Would you have liked it better if they had just ignored you, or given you a crappy response like above?

9

yes i would prefer no answer then getting such a fuss. And knowing you got no control of your product. Proving you are ignorant or have dump troubleshooting/service department. If you admit by yourself such poor programming. That you don’t keep records on game progress or you cant fix it ? How can you not see it is a bug when i provided a screenshot of final renown achievement claimed but score is not high enough?
I have achievements of all altars claimed in the game for e.g. or exploration such as “Estuar wonderer”. There is section OPEN WORLD ->DISCOVERY it clearly states i got all altars and there is even a date when i got the achievement.

So when we players get such crappy reply " However, as we’re not directly able to see what statues have been unlocked, or otherwise restore them or map access, if you’re not getting the bonuses from them on the character then I’d recommend to submit a bug report about this, which can be done on our forums at PC Bug Report - Diablo IV Forums , as our developers read them frequently to look for reports of issues with the game, and when they’re able to verify one will then work to fix that"
it feels worse then having no reply. A you take kill a hope and faith in Blizzard. Till now i considered Blizzard as No.1 game developer …
If you reply like this, means your service department has been hired yesterday on the fish market and they got no clue what they are talking about and copy/paste some given standard reply answers to us. Maybe this is not ignorance or lack of care this means you think we are complete idiots who will feel satisfied with this level of communication.

or this

I’ve taken a look over this for you to see what I could find here, and the only time that progress wouldn’t transfer is if you make a character as a new seasonal one.

I had no seasonal character at this time, simply logged off the game as i had permanent GREY SCREEN in the city. And I logged back (on my Rouge lvl100) just after update downloaded and i lost all mentioned above. I have spent a lot of time TWICE to get all this achievements on 2 accounts. But you don’t believe me otherwise you would fixed it. Ok, you don’t have to believe but you should check things properly instead of writing such nonsense to people.