[Main Thread] This Game Cannot Be Played Yet or No Install Button - June 5th 2023

Technical Support
11

If you are seeing that you own the game on the Desktop Application and it is installed but you get the message “This game cannot be played yet.”

Exit the Desktop Application, Make sure it is not running and download the direct D4 installer, then run it:

This should force an update to the Battlenet Desktop Application and allow you to play.

If you recently purchased the game but still see BUY NOW instead of Install on the Battlenet Desktop Application. Double Check your transaction history on the website and see if the purchase shows as pending, queued or completed. If pending or queued, you will need to wait, if it shows as complete/shipped you can also download the setup file I mentioned above and try that.

If neither of those work, then I would like to completely remove the Battlenet Desktop Application and do a clean install as follows:

  1. Open file explorer/file manager (Right Click Windows Start)
  2. Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
  3. Type the following into the address bar (not the search bar): %APPDATA% and press enter.
  4. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
  5. Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
  6. Empty the recycle bin.
  7. Now reinstall the app to the C: Drive.
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