License issue not resolved

The license issue is still bugged. I have the expansion. Did a realmWalker and entered the shething realm. Fought to the gold/equip/materials portal chose materials and then instantly teleported to kyovshad and told I do not have vessel of hatred license. I logged out and lost all potions but was again able to access what I already paid for. Please fully fix this issue. Thank you ps the realm Walker was in the new area. Not sure if that makes a difference but wanted you to know what triggered the problem.