Issues with crossplay and linked accounts 1 year wait!?

Console Discussion
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So, here is the story:
I own Diablo 4 on PC and wanted to be able to play with my son at the same time, so I bought another copy of the game on PS5. I realize for this to work there has to be 2 battlenet accounts.
This Sony playstation account is already linked to my battlenet, so I unlinked it. It gave me a warning telling me I wouldn’t be able to add another playstation account to this battlenet for a year. Okay Fine.
I created a new battlenet account for my son linked to a different email address. And when I went to link our playstation account to this new battlenet it said I couldn’t for 1 year.
I don’t get this. I bought a 90$ game with the intention of it being for my son and linked to his battlenet. Now they’re telling me I can’t play it for a year. How do I go about getting this resolved, because it feels awful.

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A similar thing happened to me when I tried to link my epic games account to my switch account. Even after waiting a year they pretty much lied and went around in circles dodging my questions and making me send email after email. In the end my account was pretty much bricked and wasn’t able to be linked again. Unfortunately if support can’t help you like Epic didn’t help me you don’t really have much recourse. It sounds like you bought a digital copy of the game and they will probably not let you refund it because they don’t care that you can’t link it because they think they have fulfilled their obligations to you since the game is not faulty itself. If you decide to try and use whatever consumer protection laws apply in your area to get your money back they will probably ban your account/accounts and you will lose all your other purchases and progress

The best option is to keep contacting support. I would suggest going higher and higher up the foodchain until somebody actually solves your issue if possible

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the bad part is that they told me it would be a year before I could link a playstation account to my already existing account if I disconnected it. I understood the ramifications of that and was fine with that part. Nowhere ever did it say that same playstation account couldn’t be linked to a different battle.net for a year…

So not only did I lose all my old D3 progress/characters for good, now the new game I just bought my son for his birthday can’t even be played for a year. :frowning:

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  1. Why the hell did you unlink your account? thats just stupid.
  2. The proper solution. Create son a psn account, create son a battle.net account. link his psn and his battle account. Create psn profile on your ps for him. Sign in using his psn account. install diablo… BOOM done.

Which this should still work… but you’re boned on your other stuff i believe.

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I’m so sorry, I hope this is not the case

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the PSN account that downloaded every single game we own is the one that’s on our PS5. I’m not sure If i make a new PSN account on there, we’d even be able to play any games at all.

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You definitely dont seem to know how sub accounts work… on my ps4… i had 4 different psn accounts…each had access to any game that was downloaded onto the system.
ps5 is the same way. You dont delete the MAIN account.

https://www.playstation.com/en-us/support/account/playstation-family-account-set-up/

Things needed after adding the sub account on ps5.

  1. email account.
  2. that email account used to make a psn account.
  3. that email used to make a battle.net account.
  4. that battle.net account linked to the psn account.

Sub accounts have access to all games on the main ps5 account.
If this isnt understandable now… idk what to tell you. I really have no clue how to further try and explain it.