Like some others I cannot get Gelena to spawn in either the town or at the tree like the guides online and the season log says.
I have a character who has completed the main campaign (via skip), and has completed the prologue for VoH (Unlocked the Den). I made a new seasonal character and I still cannot access the quest to start the season.
Particularly upset as I paid for this content and I cannot access. There is no indication that the season will be locked behind progression at purchase which seems unfair. This is my first Diablo game.
Playing the PS4 version on a PS5. I have logged in and out, reset the console and game and done all the usual ‘refresh’ tricks. Still nothing.