Instant Hard Crash / Reset on Launching Game

Hi All,

Having an absolute disaster of a time trying to play the Server Smash. Really hoping someone can help me.

Having Pre-Downloaded the game on Thursday, I got on the first time I launched it and since then, it’s been impossible to play.

I was trying to play the Beta with my Wife (Long story Short, my best friend and I used to play D3 all the time together, it was one of our favourite games to play and unfortunately, we lost him in February this year; so she wants to play it with me) and I was trying to get us to cross play (Me on PC her on XBox).

As I was a quest ahead of her, I decided to join her game. When I did, the game crashed. No biggy, it’s a beta, so I relaunched the game from the Desktop.

This is where it all went down to brown town.

When I pressed “Play” on the Battle Net launcher, it went to a grey screen then my PC restarted.

Weird.

Then again. And again. Something about Insanity here.

THEN, when I pressed Play on the Launcher it would just crash to black and I had Flashing Amber/Orange Error Lights on my MoBo. Still Crashing and forcing me to turn my PC off at the PSU (I know, absolute insanity, Holding the Power button, pressing restart does nothing).

And again. And again.

So I did a Scan and Repair.

Nope.

Still the same.

Then I did a GPU Driver Reinstall (latest Drivers for NVidia).

Still the same.

Launch as admin? Nope.

Then, late yesterday evening, my PC wouldn’t even turn on. I was losing my mind, I was incredibly upset and my Wife felt bad for me, she knew how much I wanted to play D4 with her.

Anyway, I got up this morning and decided to reseat the RAM.

Okay, PC’s back on. Good start. At least it wasn’t like the previous Beta and its bricking GPU’s.

Will D4 launch then? Nope.

So I re-install the game this morning onto my OS SSD.

I set Compatibility to launch as Admin, I reinstall GPU Drivers, I clear my Cache and Registries.

I close MSI After Burner and Statistics Tuner, any unneeded apps.

Success! I’m in!

I get to the Player Select Screen, press Launch AAAAAND hard crash.

I’m at a huge loss here.

I was so looking forward to trying D4 Server Slam with my wife.

In the last Beta I had zero issues all weekend. Now I doubt I’ll get on at all.

PC Specs:

Ryzen 5800X3D

ASUS X570 Strix MoBo

MSI RTX 3080 SUPRIM 10G

32GB DDR4 3600 CL16 Corsair RAM

850W Platinum EVGA PSU

TL;DR Game Crashes, Restarts my PC and even forces me to turn off via the PSU to restart my Computer, every time I try to launch the game and I’ve tried multiple fixes.

Please help D4 Community!

I have the same issue.I reverted gpu driver to an older version 531.41 .Can play the game for an hour then have a hard reboot

Check the windows event log. I had a weird thing where only D4 was causing my computer to randomly restart and it turns out it was a disk error. Ended up running SFC /scannow and there were a couple corrupt files it fixed and now it’s good. Super weird that it only affects D4 but hope that helps you.

I have nearly the same problem. I played Server Slam on Friday without any problems, on Saturday morning still everythings fine, i did a break and started again with D4 at about 6pm, from there i get after playing about 1-2 hours a hard crash, all 3 monitors going black and my pc restarts. Today the same issue, it´s happened totally random, sometimes in a dungeon sometimes somewhere else.
I also have no problems with cpu or gpu usage, the temps are about 60 degree for both.
My specs:
CPU: AMD Ryzen 7 5800X
GPU: Zotac RTX 3070 Aorus Master 8GB DDR6
Mainboard: MSI MAG B550 Tomahawk
RAM: Corsair Vengeance RGB Prob 2x16GB 3600
PSU: Be Quiet! Straight Power 11 750 W Platinum
i play on 2K 100Hz

Having similar problems, hard PC crash/black screen.

Nvidia drivers seem to crash, check my post :slight_smile: