Infinite loading screen

Technical Support
1

After the release of the second season, I constantly encounter the problem of endless loading when I move between locations using teleporters.
I tried: disabling the crossplay network, disabling the Windows firewall, disabling the antivirus, restoring game files, disabling overclocking, reinstalling the game. but none of this helps.

The loading screen lasts about five minutes on average, then I appear at the original point from where I teleported. sometimes the next attempt is successful, sometimes several unsuccessful attempts in a row (that is, I spend about 15-20 minutes moving between locations). this makes the game completely unplayable.

I am attaching the game log from the beginning of the teleport until the moment when I was returned to the starting point.

|W 2023.12.10 00:08:19.589969|[Online.Systems.CPresence] Unhandled bnet account presence field | presence_field_id: 23|
|—|—|
|W 2023.12.10 00:08:27.980082|[Online.Systems.CPresence] Unhandled bnet account presence field | presence_field_id: 23|
|I 2023.12.10 00:08:31.993401|[WarpManager] Intro portal to exterior Subzone ‘Kehj_Gea_Kul’|
|I 2023.12.10 00:08:32.004084|[WarpManager] Starting intro effect default_warp_effect_intro (239914)|
|I 2023.12.10 00:08:32.987122|[WarpManager] Setup complete|
|I 2023.12.10 00:08:32.987131|[WarpManager] Waiting for limbo warp…|
|I 2023.12.10 00:08:33.059248|[Game] Local player long distance snap (-2.21, -210.23, 8.00 vs 0.00, 0.00, 0.00)|
|I 2023.12.10 00:08:33.061379|[Game] [Prism] 2492: Purged 328 entries from the render and compute pipeline caches in 0.485ms|
|I 2023.12.10 00:08:33.062851|[Game] Disposing UI for World|
|I 2023.12.10 00:08:33.089651|[Game] Client entered world | world: Limbo | CWorldID: 524288|
|I 2023.12.10 00:08:33.090538|[WarpManager] Warped into limbo|
|I 2023.12.10 00:08:33.156208|[WarpManager] Waiting for fast loading time (1.00s)…|
|I 2023.12.10 00:08:33.441419|[Game] ClientConnect | ip_address: 34.159.96.113:6113 | connection_id: 11|
|I 2023.12.10 00:08:34.158230|[WarpManager] Creating looping world|
|I 2023.12.10 00:08:34.163040|[WarpManager] Starting loop effect DCE_CL_CHR_PaperDoll_Necro (1632103)|
|I 2023.12.10 00:08:54.938743|[Game] Application Deactivated. Active: 0 Minimized: 0|
|I 2023.12.10 00:08:55.121837|[Sigma] [bsSocket] [D:\Jenkins\ProductionAgent\static-workspace\cibuild-0\branches\1_2_3\code_p4\Contrib\Contrib\bs\bsNetwork\src\bsSocket.cpp:1210]: Closing socket due to error 10054 in read.|
|I 2023.12.10 00:08:55.125474|[Game] Client: sHandleDisconnect | connection_id: 11|
|W 2023.12.10 00:09:06.429707|[Online.Systems.CPresence] Unhandled fenris game account presence field | presence_field_id: 11|
|W 2023.12.10 00:09:06.429735|[Online.Systems.CPresence] Unhandled bnet account presence field | presence_field_id: 23|
|W 2023.12.10 00:09:14.421441|[Online.Systems.CPresence] Unhandled fenris game account presence field | presence_field_id: 11|
|W 2023.12.10 00:09:14.421477|[Online.Systems.CPresence] Unhandled bnet account presence field | presence_field_id: 23|
|I 2023.12.10 00:09:33.964708|[Game] ClientConnect | ip_address: 35.242.211.114:6113 | connection_id: 12|
|I 2023.12.10 00:09:38.531883|[Game] Application Activated.|
|I 2023.12.10 00:09:38.547618|[Game] [wWisePlatform] OnAudioDevicesChanged from Process DeviceEvents: WODSTATE_READY, most recent: 1|
|I 2023.12.10 00:09:38.547625|[Game] OnAudioDevicesChanged|
|I 2023.12.10 00:09:38.547647|[Game] [wWisePlatform] Start polling audio devices.|
|I 2023.12.10 00:09:38.571166|[Game] [wWisePlatform] Polling audio devices complete. Found: 37 Default: ‘Динамики (Realtek(R) Audio)’|
|I 2023.12.10 00:09:38.575826|[Game] RefreshAudioDevices|
|I 2023.12.10 00:09:38.575832|[Game] [wWisePlatform RefreshAudioDevices] Raising OnAudioDevicesChanged notification|
|I 2023.12.10 00:09:38.575838|[Game] [wWisePlatform RefreshAudioDevices] OnAudioDevicesChanged Complete|
|I 2023.12.10 00:09:41.561186|[Game] Application Deactivated. Active: 0 Minimized: 0|
|W 2023.12.10 00:09:48.631602|[Online.Systems.CPresence] Unhandled bnet account presence field | presence_field_id: 23|
|I 2023.12.10 00:09:55.646126|[Sigma] [bsSocket] [D:\Jenkins\ProductionAgent\static-workspace\cibuild-0\branches\1_2_3\code_p4\Contrib\Contrib\bs\bsNetwork\src\bsSocket.cpp:1210]: Closing socket due to error 10054 in read.|
|I 2023.12.10 00:09:55.648038|[Game] Client: sHandleDisconnect | connection_id: 12|
|I 2023.12.10 00:10:34.963659|[Game] ClientConnect | ip_address: 35.242.211.114:6113 | connection_id: 13|
|I 2023.12.10 00:10:54.229942|[Sigma] [bsSocket] [D:\Jenkins\ProductionAgent\static-workspace\cibuild-0\branches\1_2_3\code_p4\Contrib\Contrib\bs\bsNetwork\src\bsSocket.cpp:1210]: Closing socket due to error 10054 in read.|
|I 2023.12.10 00:10:54.233425|[Game] Client: sHandleDisconnect | connection_id: 13|
|W 2023.12.10 00:11:02.824847|[Online.Systems.CPresence] Unhandled bnet account presence field | presence_field_id: 23|
|W 2023.12.10 00:11:11.443983|[Online.Systems.CPresence] Unhandled bnet account presence field | presence_field_id: 23|
|W 2023.12.10 00:11:28.743807|[Online.Systems.CPresence] Unhandled bnet account presence field | presence_field_id: 23|
|I 2023.12.10 00:11:35.961441|[Game] ClientConnect | ip_address: 35.242.211.114:6113 | connection_id: 14|
|I 2023.12.10 00:11:55.219472|[Sigma] [bsSocket] [D:\Jenkins\ProductionAgent\static-workspace\cibuild-0\branches\1_2_3\code_p4\Contrib\Contrib\bs\bsNetwork\src\bsSocket.cpp:1210]: Closing socket due to error 10054 in read.|
|I 2023.12.10 00:11:55.227448|[Game] Client: sHandleDisconnect | connection_id: 14|
|I 2023.12.10 00:12:36.943949|[Game] ClientConnect | ip_address: 34.159.96.113:6113 | connection_id: 15|
|I 2023.12.10 00:12:56.238640|[Sigma] [bsSocket] [D:\Jenkins\ProductionAgent\static-workspace\cibuild-0\branches\1_2_3\code_p4\Contrib\Contrib\bs\bsNetwork\src\bsSocket.cpp:1210]: Closing socket due to error 10054 in read.|
|I 2023.12.10 00:12:56.243696|[Game] Client: sHandleDisconnect | connection_id: 15|
|I 2023.12.10 00:13:37.574343|[WarpManager] Warp canceled|
|I 2023.12.10 00:13:37.575206|[Game] Local player long distance snap (0.00, 0.00, 0.00 vs -2.03, -210.21, 8.00)|
|I 2023.12.10 00:13:37.579661|[Game] [Prism] 2492: Purged 65 entries from the render and compute pipeline caches in 0.503ms|
|I 2023.12.10 00:13:37.579686|[Game] Disposing UI for World|
|I 2023.12.10 00:13:37.604922|[Game] Client entered world | world: DGN_Kehj_DesertedUnderpass | CWorldID: 524290|
|I 2023.12.10 00:13:38.996923|[Game] Application Activated.|
|I 2023.12.10 00:13:39.056430|[Game] [wWisePlatform] OnAudioDevicesChanged from Process DeviceEvents: WODSTATE_READY, most recent: 1|
|I 2023.12.10 00:13:39.056440|[Game] OnAudioDevicesChanged|
|I 2023.12.10 00:13:39.056516|[Game] [wWisePlatform] Start polling audio devices.|
|I 2023.12.10 00:13:39.102187|[Game] [wWisePlatform] Polling audio devices complete. Found: 37 Default: ‘Динамики (Realtek(R) Audio)’|
|I 2023.12.10 00:13:39.107362|[Game] RefreshAudioDevices|
|I 2023.12.10 00:13:39.107371|[Game] [wWisePlatform RefreshAudioDevices] Raising OnAudioDevicesChanged notification|
|I 2023.12.10 00:13:39.107377|[Game] [wWisePlatform RefreshAudioDevices] OnAudioDevicesChanged Complete|
|I 2023.12.10 00:13:43.574274|[WarpManager] Intro portal to exterior Subzone ‘Kehj_Gea_Kul’|
|I 2023.12.10 00:13:43.580286|[WarpManager] Starting intro effect default_warp_effect_intro (239914)|
|I 2023.12.10 00:13:44.572639|[WarpManager] Setup complete|
|I 2023.12.10 00:13:44.572650|[WarpManager] Waiting for limbo warp…|
|I 2023.12.10 00:13:44.644463|[Game] Local player long distance snap (-5.18, -210.26, 8.09 vs 0.00, 0.00, 0.00)|
|I 2023.12.10 00:13:44.646512|[Game] [Prism] 2492: Purged 145 entries from the render and compute pipeline caches in 0.612ms|
|I 2023.12.10 00:13:44.648426|[Game] Disposing UI for World|
|I 2023.12.10 00:13:44.673740|[Game] Client entered world | world: Limbo | CWorldID: 524288|
|I 2023.12.10 00:13:44.675001|[WarpManager] Warped into limbo|
|I 2023.12.10 00:13:44.779717|[WarpManager] Waiting for fast loading time (1.00s)…|
|I 2023.12.10 00:13:44.831661|[Game] Application Deactivated. Active: 0 Minimized: 0|
|I 2023.12.10 00:13:45.015295|[Game] ClientConnect | ip_address: 34.159.96.113:6113 | connection_id: 16|
|I 2023.12.10 00:13:45.782084|[WarpManager] Starting loop for loading screen|

4 Likes
2

i keep getting a weird loading screen crash that forces me to restart my PC by the power button due to a full blown lock up an it only happens after i teleport to a different zone after 30-60 mins of playing…

not sure if im having the same issue you are but i do get the loading screen freeze then nothing will happen an i have to force a shutdown cause even my GPU fans wind down an stop working as if im not running a load on it. i hope my gpu update fixes this if not its either blizzes server rubber banding really bad causing it or my PC is just crap. but this seems to only happen after a bunch of lag followed up with rubber banding then i crash…

D4 is the only game i play that has this hard crash on the loading screen as well.

1 Like
3

I agree. This error makes it impossible to play.

4

I have a same problem, which started after last Friday’s patch (december, 8). My record is three infinite loading screen in 20 minutes

5

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