I’m currently in the story of Vessel oh Hatred and have a game breaking bug right now.
Quest: All good things.
Act VII Quest 4/7
Objective: Speak with Neyrelle.
I defeated Mefisto with Neyrelle and then the game crashed before I could talk to her.
After restarting the game I am outside the story dungeon and according to the quest I am supposed to talk to Neyrelle who is still in the instanced area of the dungeon.
I can enter the dungeon but not the area where I fought Mefisto.
I can’t reset the dungeon either.
So it is no longer possible for me to continue the story.
Can you reset the story dungeon for me or reset the quest so that I have to do it again?
Or someone know how i can continue the Quest?
I had closed the game for about an hour and when I restarted it I was standing in front of the dungeon and can start the quest again.
Closing the game before had no success.
So either my wish was granted and the dungeon was reset or a longer break fixed it.
Thank you
5 Likes
Exactly the same thing happened to me. I can’t finish the main story.
Same here, game crashed in the cutscene after Mephisto’s fight. I can’t access the Vault of Light where Neyrelle is.
Exactly same thing is happening to me. After defeating a certain big enemy, the following cinematic led to a crash. Now I’m stuck at “Speak with Neyrelle”. Beautiful, can’t finish the story.
I am also having the exact same issue. Experienced a crush when speaking to Neyrelle after the combat. After reloging the quest is showing “Use portal to Reflection’s Edge” but once I enter the dungeon I cannot access the designated area Vault of Light
Is there a way to hardreset the progress of the quest?
Could we get an update If there is a hotfix planned so we can finish the campaign please?
1 Like
I am not sure if it works, but try to leave game and change difficulty.
Or try join a friend, tell him to reset dungeons while he is leader.
This may reset the quest also. After that, tell him to make you leader and see what’s happening.
That’s all i can think of trying, give it a try if you like.
The same thing happened to me. I hope it fixes itself too.
bump, same happened to me just now.
1 Like
i just have the same problem
1 Like
Just happened to me, my game crashes somewhat often think it might have to do with dual screen but can’t speak with Neyrelle to close out the campaign. anyone had success with anything?
How is this a thing STILL no answer from anyone. Now we’re stuck in middle of campaign and can’t finish!!!
Has anyone had luck fixing this or figuring it out since blizzard won’t? Please report back. I will/would if I get it figured out
Bumping this as it has happened to me as well.
/rant
So, I guess MS gutting Blizzard might have had some impact on things. Essentially, their game has become unplayable/unfinishable. Maybe this gets unlocked but having to replay the entire end of the game yet again because they can’t do proper play testing is insane. I also enjoyed having to run one of the side quests for the old warrior’s heart about a dozen times as it crashed often. At this point, all the effort they put into story has been lost on me. It’s like watching a movie with 10 toddlers running around screaming. You rewind, miss stuff, miss dialog, forget what was happening. I at least cared about the end of the original release’s story. Now, I could care less.
I’m sure this will get fixed but why would I want to continue the story from here when I’ve completely lost interest. Sure, slaughtering demons might still be fun but there are tons of other games I can do that with and not risk any story line investment. 
1 Like
Has anyone figured this out yet? My game dc and i cannot get back to neyrelle
1 Like
FIX So the way to fix this is to leave the game and change the difficulty which resets unfinished quests so you’ll have to do it again from the start of the tomb but at least it can be finished…as long as it doesn’t crash again…I haven’t got that far yet 
1 Like