I would be thankful for Blizzard acknowledging teleport disconnects!

[Mypnodroga-1776]

Happy Thanksgiving, everyone.

As my title suggests, I would be thankful for just an acknowledgment that many people are disconnecting when they teleport. Lots of threads about it, it’s been going on for a long time, etc.

Just come out and say, “Yes, we are aware of the issue and we are working to resolve it.” That would be a great first step!

(Then, you could actually fix it, but one step at a time.)

[DTMAce-1687]

@Mypnodroga-1776

Just come out and say, “Yes, we are aware of the issue and we are working to resolve it.” That would be a great first step!

hahahah

Wouldn’t that be awesome.

There are a few things to try that might help the problem though if you haven’t:

• Make sure the game is not installed on a mechanical HDD. (yes this is a thing, the game needs an SSD and a HDD will cause the teleport to drop you)
• Disable Direct Storage →

@DTMAce-1687

Disable Direct Storage with Arguments

Command line arguments are used to help the game run on your system by disabling or preventing some things from happening or enabling some things prior to launch. To access the settings you do the following:

• From the Battlenet App game page for Diablo IV, click the Gear Cog to the right of the play button.
• In the menu that appears, click on Game settings.
• On the next page, you should have an option for Additional command line arguments. Click the check box to enable.

You now should see a box that you can type in. Here are some common commands that I’m aware of that can be used here:

• -disableds - This is used to disable Direct Storage

• Make sure you are using a good connection to your internet. Cabled if possible, not WiFi.
• As a second to that, if you have a network card Intel i225-V, you may need to disable Auto-Negotiation and set the card to 1.0Gbps Full Duplex (Or whatever your router/modem/switch supports)
• Try using nVidia driver 561.09.
• Disable Crossplay.
• Disable Peripheral Lighting (Chroma Effects)

See if any of that helps. You can also provide a copy of your Fenris Debug file from the game install folder and I can review it for any other suggestions. Open the file, highlight and copy the text, then use pastebin.com to share the contents here.

[Mypnodroga-1776]

Many thanks. I appreciate your dogged optimism that these problems can be solved on our end!

I have tried all of those in the past and have done so again. No joy. I can post my fenris thing, but am not especially motivated given what I’ve seen from others. I may do so, but anyway thanks for being much more helpful than the people who make the game!