If they sponsor and sanction the use of 3rd party software in a “promotion” for the game.
they have no legal basis to ban anyone for the use of 3rd party software.
Except for cheating, maybe.
Also D4 is not WoW so none of that matters at all.
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Complete lies. I played in a hardcore raiding guild for years and only one player ever got banned for using a rotation bot. Some of the guilds nowadays even have some form of automated assists as a REQUIREMENT to join. Guild discords are full of links to 3rd party cheat sites.
Approval of 1 third party program for an event does not = approval for all third party programs for their games.
I don’t know anything about the streamer or event you mentioned so I can’t comment on that specific case.
I just know that it is a VERY bad idea to suggest that people break the EULA, run scripts or automation, and risk losing an account.
We have ONE EULA that applies to all Blizzard games.
Then feel free to email them to hacks@blizzard.com to get it to the team that handles investigations for all the games. Don’t mix up addons that play in the sandbox Blizz provides with actual automation tools though.
She never even vaguely said that every rando sees the bans happen. She said they work on it.
The Video is linked above.
And either the ToS applies to all and is infact enforced or to nobody and it is void.
And in an US court this more than enough to win any lawsuit regarding this issue.
Especially since the OP doesn’t intend to cheat.
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If someone has to use something for accessibility purposes in order to play, literally what’s the difference between them being banned or them stopping playing because they might be banned?
Oh oh I have a disability also let me use other programs 
. Ok no I don’t but that’s what would happen if blizzard lets you use a program no one else can use.
Which isn’t true to reality.
If the existing accessibility options aren’t accessible enough for someone with a given condition… Their only given option TO play the game they’ve purchased is to risk their account. So be it. They will do so.
The OP seems to have already played with whatever third party application, presumably already detected by any anti-cheat subject to a ban wave if applicable, likely passed the refund period. They’ve also already contacted Blizzard in good faith, which if taken at their word, responded with “we may or may not ban you.” Not the reassurance the OP was looking for.
So they may as well continue, as they already have, until it becomes an issue.
The OP should also record themselves using the software during regular play so to challenge any aspersions cast on how it was being used while documenting precisely how it alleviates symptoms of their condition. They’d find that incredibly valuable should they seek to contest any ban further than the appeals process. Nudge nudge.
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They aren’t working on it. They have no principled position against 3rd party automation software, or else WoW’s competitive scene and the economy wouldn’t be getting obliterated into the ground by bots for years now. They only ever do ban waves if enough people riot on the forums or if someone is unlucky enough to get their report handled by a power-tripping admin.
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Honestly the official reply to your question feels harsh, though I understand the logic of it.
Maybe I’m naive here.
Getting banned permanently closes the account. Stopping playing until they figure out something that works for their needs, or the game adds more accessibility features, means they can return later.
False, ADA does not apply to video games, except for the communications functions.
Intention does not matter. Don’t cheat. Period.
Blizzard could maybe somehow have a thing were you show proof of your disability then they let you have access. But I don’t think they would do something like this unless they got sued first.
I wonder if laws that accommodate people with disabilities will ever reach online companies. Hmm interesting
Maybe you watch the video first
Video
https://www.youtube.com/watch?v=F8kx7zMdvRI&t
VoD of said sponsored stream
https://www.youtube.com/watch?v=sUEoyhg2ZgI
She claimed they’re working on it in wow. No reason for me to think she’s lying.
Seems reasonable to assume they’re working on D4 too.
So they should just hope more accessibility options get added instead of hoping they don’t get banned. Cute. I swear, green poster in this forum just means confidently guesses whatever comes to mind if they don’t know what to say to a problem.
Yo, op. Maybe we should just try not being disabled? Sounds easier than to get able-bodied people to have a minimum of common sense when it comes to disability.
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The Hacks team is a single team that handles anti-cheat/hacking for all Blizzards games. They don’t have separate game teams, although the ability to detect and control things within various games does differ.
Blizzard’s anti cheat program is called (or was called) Warden. What they use now I am not sure.
Bluntly, yes. They need to work within the limits of current game features and adaptive hardware tech to stay within the game rules. Having adaptive features on a car does not mean someone can break traffic laws for example. Same thing. I also linked the current article on adaptive tech in D4, and the info to provide feedback to the Accessibility team. The other thread I linked had some great suggestions on controller use and foot pedals too.
Although, the OP tossed out that “in a single player game” thing, which makes me wonder if the OP is bait and not an actual concern.
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correct me if im wrong but i believe the reason may be that the same programme is used by botters and cheaters
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Yes, that’s the rationale.
I vaguely remember Warden from D3 release, unless I’m old and crazy.
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lol good luck with that.