A sure sign of an automaton, usually. You want to look for spelling errors, weird punctuation, ‘flavor text’ etc.
My gut tells me when people submit multiple tickets it just makes the pile bigger - but idk how their system sorts tickets. Also, idk if there’s a hidden way to get the attention of a human.
50/50 having posted on this forum, someone might spot you & look for your ticket. Stranger things have happened. If that place is as chaotic as I think it is, being “spotted” might be how some people have had their cases looked at & resolved. I’ve no way to verify, of course.
You should also browse the Steam discussion pages if you haven’t already. Some testimonials there too.