High Latency and Connection Issues on PC

Technical Support
1

The rest of my internet access is working fine as far as I can tell, but I get intermittent spikes when playing D4 where latency will shoot to 1000+ and/or I just lose connection and can’t really play. Just happened an hour or so ago, I was playing fine for 30 minutes or so and then as I was selling loot it spiked and basically became completely unresponsive and disconnected me. I checked in a browser and multiple web sites were all working while this was occurring. I’ve tried to sign back in after restarting the app multiple times with either no luck, or I get in and it’s still basically unresponsive due to latency.

Here is a trace I ran after cycling my connection and flushing DNS and all the other usual stuff. My ISP is AT&T via a hotspot, which has generally worked fine until recently.

C:\WINDOWS\system32>tracert us.battle.net

Tracing route to us.battle.net [137.221.106.102]
over a maximum of 30 hops:

  1     2 ms     2 ms     3 ms  192.168.10.1
  2    47 ms     *       51 ms  107.243.49.24
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    73 ms    49 ms    53 ms  12.245.169.126
  8    65 ms    59 ms    59 ms  ae1-br02-eqsv5.as57976.net [137.221.70.35]
  9    77 ms    73 ms    62 ms  xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
 10   271 ms   479 ms   387 ms  et-0-0-29-br01-eqla1.as57976.net [137.221.65.0]
 11     *        *        *     Request timed out.
 12    79 ms    72 ms    66 ms  et-0-0-0-pe03-swlv10.as57976.net [137.221.83.85]
 13     *        *        *     Request timed out.
 14    67 ms    63 ms    62 ms  137.221.105.11
 15   121 ms    65 ms    68 ms  137.221.106.102

Trace complete.
1 Like
2

Interestingly enough, that particular server comes up a LOT in search results…

But not sure who owns that one.

https://www.google.com/search?client=firefox-b-1-d&q=br01-eqla1.as57976.net#ip=1

3

have the same issue. Game is currently unplayable due to a constant ping jumps to ~1000ms

Tracing route to us.battle.net [137.221.106.102]
over a maximum of 30 hops:

  1     1 ms     2 ms     1 ms  10.0.0.1
  2    10 ms     5 ms     4 ms  cpe00fc8d8b0f33-cm00fc8d8b0f30.cpe.net.cable.rogers.com [173.32.37.1]
  3    66 ms     6 ms     4 ms  209.148.230.77
  4     5 ms     6 ms     5 ms  0-4-0-7-cgw01.wlfdle.rmgt.net.rogers.com [209.148.233.157]
  5    22 ms    35 ms    20 ms  209.148.233.106
  6    21 ms    23 ms    23 ms  eqix-dc2.blizzard.com [206.126.237.174]
  7    66 ms    65 ms    66 ms  ae1-br01-eqdc2.as57976.net [137.221.72.33]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    67 ms    67 ms    66 ms  et-0-0-0-pe04-swlv10.as57976.net [137.221.83.87]
 11    69 ms    67 ms    66 ms  las-swlv10-ia-bons-04.as57976.net [137.221.66.23]
 12    65 ms    68 ms    67 ms  137.221.105.15
 13    68 ms    67 ms    66 ms  137.221.106.102

Trace complete.
4

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