Helltides crash my game

ThePokemon-11238 · June 7, 2023, 2:50am

I’m playing on PC, with a 2070super graphics card.
I’ve tried to do Helltides 3 times now, and everytime I do the game crashes.
I am able to walk around and collect around 40 of the Aberrant Cinders before the game crashes to desktop. I don’t understand why this is happening, but each time it does I then end up waiting in a 15+ minute login queue.

Arachnia421-1109 · June 9, 2023, 4:52am

I am having this issue as well. I have crashed every time I am trying to do a Helltide. Doesn’t matter which zone it is in. Grouping with friends is pointless as I become dead weight. If there were some sort of error report to send in I would LOVE to but I have no idea what the cause of this is. I do not normally crash outside of Helltides, but I have to now avoid these zones while one is going on because it darned near tries to take my whole system with it. Playing on a 3060. I once got to 204 cinders but crashed as I tried to open the special cache. Since then it has crashed around 40-60 cinders. I can’t even get enough for a weapon cache.

Arachnia421-1109 · June 9, 2023, 5:17am

Here is the full WindowsErrorReport:

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FatZero-1910 · June 9, 2023, 5:29am

I crash in helltides as well, and I found another thread where were all impacted users had an RX580 - any other RX580 “enjoyers” here?

Arachnia421-1109 · June 9, 2023, 5:39am

My wife is using an 8gb rx580 but has not had a Helltide crash. Weird

VonDell-1642 · June 9, 2023, 8:30am

Also crashing with a 2070 while in a helltide.

Bladewraith-1548 · June 12, 2023, 4:35am

Also experiencing this crash, at least once every Helltide event, multiple times more often than not. RX580.

Martypants-11734 · June 12, 2023, 8:10pm

i am having this issue as well and i run rx580. i did the updates i lowered what i could and it is still happening.

Koramu-1384 · June 14, 2023, 3:18am

Also crashing randomly during Helltides on an RX 580. Just adding my name to the list I suppose.

VonDell-1642 · June 14, 2023, 4:59am

After the latest “stability update”, I started crashing in Nightmare Dungeons. Anything that would make progress even just a bit easier is quickly dwindling.

Bladewraith-1548 · June 14, 2023, 9:39am

The game doesn’t always crash when I open the map, but when it does crash it’s because I opened the map and it’s always a total system crash, forcing a hard reboot.

So, a simple workaround is to only use “T” to portal to town when you’re in a Helltide zone (which sucks if you want to go somewhere other than the main town) and open the map in town for your navigating/pins. Pin the location of your desired chest and work from there and never or rarely open the map in a Helltide zone.

It seems to crash less often if I open the map when there are no mobs around, so I’ll sometimes risk it, but opening the map indiscriminately indubitably leads to a system crash.

Edit: now it’s starting to crash in town too

megacanyon-1285 · June 15, 2023, 11:08am

I’m an rx580 user and having the same problem lol

Falkirk-1844 · June 16, 2023, 2:49am

Add another RX 580 card to the Helltide Crashpalooza.
3 attempts and 3 crashes. Cards fans spin up, black screen of death… and a forced hard reboot.

FatZero-1910 · June 16, 2023, 6:58pm

Exact same issue - there is another thread up with more people with the 580 crashing in helltides.

Izajar-2777 · June 16, 2023, 7:46pm

Rx800, whole game running smoothly except this godda*n area full of mandatory components.

This has driven me crazy so I found some temporary measures to reduce drastically crashes ( got one crash in two full time Helltide event) :

This PC>Documents>DiabloIV>LocalPrefs.txt>DisableChromaEffects

Change [0] to [1] in the value, save & close.

Then ingame options, block FPS to 60 max, put most graphic settings to the lowest and play windowed mode ( windowed seems to prevent full blackscreen of death and instead crash the game)

It’s very inconvenient, but I can atleast reroll my gear stats & upgrade past4.

Hope blizzard wake up ASAP on this one.

Bladewraith-1548 · June 17, 2023, 8:50am

Thanks Izajar, I tried all that, including a scan and repair and it’s still crashing. I didn’t even make it to the actual zone, just opened the map in town and it crashed. I expected windowed mode would be different, but nope… still full screen black window of death.

Relz-1888 · June 17, 2023, 10:16pm

RX590. If I try to go to map in a Helltide I immediately hard crash and have to restart the machine.

Timmylaw-1437 · June 18, 2023, 8:28pm

I’m on xbox series x and it crashes constantly during helltide. So it’s not just 580s

MomsBF-1567 · June 20, 2023, 3:22pm

I have an rx 580 with the same issue, helltides and certain NM dungeons cause me to crash (gpu fans at 100%, black screen, no response from keynoard)

SolatimX-1730 · June 20, 2023, 6:10pm

Plz Help with this issue, its the same for me, RX580 its unplayable crashing just as soon as i open the map in the helltide area anywhere else in the world.