Graphical Issues

Technical Support
1

I am getting tons of graphical glitches and artifacts all over my screen that nobody else seems to be experiencing. I am on a 6800XT and have the latest AMD drivers, and have never seen this issue on any other game. I run on 4k but have seen the same issues on a regular 1080 monitor. I’ve tried messing with every graphical setting in game but to no success. It seems to become exacerbated by water particles (the blue flashes) and certain areas, not sure if the black spots are due to shadows or something else.

Has anyone else experienced this issue or have an idea of what the source of the issue could be? I’m out of ideas and would really like to fix this, it’s going to give me a seizure sooner or later. I’d appreciate any insight on potential solutions, and if I can provide any additional information that would be useful please let me know.

Also not sure why it won’t let me add a link or attach a video, I get not wanting bad links but not sure how issues can be troubleshooted without visual demonstration…

2

Artifacts and glitches are never a good sign.

That is indicative of a hardware issue, possibly GPU memory or system memory, or the card has some other failure.

If you have a desktop, I recommend shutting down the system, disconnecting power.

Then if you are capable of it, it would be a matter of opening the computer, and carefully re-seating the GPU and RAM.

To do that you need to remove them, and then re-insert them. But you need to take your time and be careful.

If you don’t want to do this, then it needs to be looked at by someone that can.

If that fixes it, great. If not, well it will need to have individual parts tested to find the failure.

3

Thanks for the reply. I have tried shutting down the system and disconnecting the power, Doesn’t seem to be memory-related and this has been happening since launch, so it didn’t just start up either.

Does it still make sense that it would be a hardware issue even though this problem only occurs for D4 and specifically in certain areas and with specific particle FX, such as water? (for example, the issue is heavily accentuated while raining specifically in D4)

4

Well, Diablo IV taxes the VRAM extensively.

On every card I was able to check, the VRAM temps are hotter than even the hotspot on the card.

So, its possible its heating your VRAM on that card and making it generate artifacts.

Alternately, you can try to make sure you have the latest driver for that card. I’m not the expert on AMD cards unfortunately. Haven’t been on an AMD since the Radeon series, a 4870. lol

5

I see. Also, I’m not sure if “artifacts” is the correct term to use here or that they’re truly artifacts, they’re just black pixelated blotches that flicker all over the screen at a rapid rate, accompanied by blue circular flashes. I really wish I could link a simple video demonstrating it.

6

Use a phone to record a video of it, then upload to youtube. Just be sure to remove the audio.

You could also try the Win+G and record the game that way in Windows,

7
8

Yeah, that looks like typical artifacting. Not a good look for sure.

Anyone else?

9

Haven’t heard of anyone else having this problem personally and haven’t seen it come up anywhere in posts or discord.

10

Which is why I’m thinking its a one off and possibly hardware. But lets see if anyone else has an opinion on it.

11

Not really sure if this will fix what you are seeing on your screen. However, opening up Disk Cleanup and emptying the DirectX Shader Cache is always worth a shot.

Is this happening in other games for you Dreadnaught?

Good luck.

12

Nah as stated prior in the thread so far this has been unique to D4. I will be trying some things like that soon though, will keep posted if any success.

13

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.