Hey guys,
Installed Diablo IV on my laptop because I’m in Florida for a week. Got to the resort and played like an hour or two of Diablo IV the second night we were here. It ran great. However, I just tried to load it up this morning and got an error, stating the game required a Dx12 capable GPU.
What is causing this problem? It worked before with no issues, other than y’know, wonky hotel internet.
I’d uninstall and reinstall D4 but it’ll take me the rest of this vacation to reinstall it. lmao
I am not sure my old 1080 ti can do dx12, but I have had no problems so far.
I have a 1080 Ti. It can do DX12 just fine. It doesn’t have access to DX12 Ultimate features such as DirectStorage, but otherwise it works perfectly with DX12 based games.
GhostSpydr, does your laptop have dual GPUs such as a dedicated GPU and an integrated GPU (IGP) built into the CPU? If so, you may have been on the IGP when D4 was launched today vs. being on the dedicated GPU yesterday. Most laptops with dual GPU setups like this have what is known as automatic graphics switching.
If you could provide your laptop make and model (vendor name and model number), I could look into the specs and try to determine if this is indeed what is causing the issue.
ASUS TUF DASH F15.
GPU is a 3050ti?
I’m having the same issue on a 1070, but when I run dxdiag it confirms I have DirectX 12. My drivers are up to date (535.98.)
Just like your experience, the game ran fine yesterday without any issues. Today, it won’t launch and I get the error in your thread title. Pretty annoying!
All of the GPUs you folks have support DX12, that is not the issue. It has to be something with the game not properly detecting that you have a DX12 compatible GPU.
Yeah for sure, I played the game on the laptop in question so I dunno what’s going on with Dx12 detection.
I also ran DxDiag to double check and I’m for sure on Dx12.
Is yours the 2021 version or 2022 version? Leave it to ASUS to keep the same exact model name for two different years.
It magically seems to work again today so perhaps they patched things on their end? Hope it’s working for the rest of you.
Same problem here. I updated my GTX 1060 driver to 535.94 and it has worked for the last two days. I was playing this morning with my Necromancer with no problem. Now I cannot log in with the "requires a Dx12 capable gpu. Now what happened?
Same issue here. Game ran fine yesterday, dx12 error today. I even set the diablo4 executable to “high performance” which uses the dedicated graphics card, not the integrated one. This needs a fix bliz
OK A gaming laptop has 2 video cards in it. One you use normal stuff in the CPU. The video card for high performance stuff like games. It could be Diablo 4 might not be pickup the video card.
If you have the problem again go into device manager and disable the one from the CPU. Not saying this will work but something to try.
Mine has a Intel UHD Graphics for 10th Gen Processors. It does support directx 12. Plus DX 12 came out with windows 10 in 2015. So anything made in 2015 and up should support DX 12.
I have the same problem with an Asus TUF Dash F15, RTX 3050. And I was able to play before.
this game requires a dx12 capable gpu. have the same problem. playd all this morning and now i can,t logg in to D4 ?
NVIDIA geforce RTX 2060. IS THE GRAFIC CARD the problem or blizzard?
I was having the same problem until I re-booted my pc. After that I was able to log in.
Hi All, After disabling onboard (integrated) GPU (in the Intel CPU in my case) in Device Manager → Display adapters → Disable device (Intel or AMD), the game started without any error messages.
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