Every time I open the game, sometimes before I even get into the game, I get a hard crash and black screen/reboot. No idea what is doing it, but only happening with Diablo IV. Here’s my system specs;
7950x CPU
7900XTX GPU
Asrock x670e Taichi mobo, BIOS 1.24 latest
32GB g-skill expo 6000mhz kit
Windows 11 latest and greatest
I have spent every hour since early access launched trying to solve this and I am at my witts end. I have gone so far and as drastic to do the following…
re-flash bios, set all to defaults
CLEAN/WIPE hard drive entirely
re-install windows 11 using the bypass network requirement trick, local admin account, no updates
disable automatic driver installation, connect to internet
install all AMD drivers through the amd auto install tool (grabs audio, gpu, chipset)
Download and launch diablo IV on a literal fresh windows install, latest version of windows, latest drivers–same thing. Black screen, reboot after a bit.
Is anyone else having this issue?!?!? What else can it be, this only happens with Diablo!!!
I recently crashed a bunch when trying to stream D4, and I have a 3090 Xtreme from Aorus. What fixed it for me ultimately was uninstalling high-res assets & capping my FPS to my monitor’s refresh rate (165hz). I play at 1440p with DLSS on Quality, but I realize that is useless to AMD users I’m afraid. ^^’
My specs:
i9 10900k (stock, for testing)
64GB Trident Z CL14 3600 (samsung b-die, stock timings for testing)
Samsung 980 Pro NVME
Aorus RTX 3090 Xtreme
Windows 10, build 22H2, most recent Nvidia GeForce Experience-fed driver.
I was crashing every hour, on the hour. Thought it was temps, thought it was my GPU dying. I had 1 black screen like New World did to my 1st 3090 but this one kicked right back on and I updated my driver. It’s been fine since after uninstalling those high-resolution assets.
I too am experiencing; 1.) screen freeze and/or black screen, 2.) computer suddenly is booting up, i.e. not even a Windows 11 error message.
Today I wiped my entire hard drive and did a fresh install of Windows 11 and tried using a driver from March of 2022 instead of the 535 driver released by NVIDIA on May 30th 2023. Regardless of which driver I use I still get experience the same issue.
My System:
Computer Info:
Windows 11 Pro 22H2 - Build 22631.1830
Windows Feature Experience Pack 1000.22642.1000.0
AMD Ryzen 9 3950X 16-Core Processor 3.50 GHz
64GB Corsair Vengeance RAM DDR4 3200
2TB Gigabyte Aorus Gen4 M.2 SSD (with plenty of room)
MSI NVIDIA RTX 3090 TI
I am assuming you have checked this based on your extensive troubleshooting efforts, but what happens if you run a monitor on a lower resolution ( less “wide” )? Provided your monitor can support an ultrawide resolution lower than it’s native, it would be a quick test.
This is important, what brand of Radeon RX 7900XT do you have. If it is Gigabyte, download MSI Afterburner from MSI’s website, and set a custom fan profile. For example Gigabyte RTX 3080Ti cards are having similar issues with this game, and only have a fan profile of 41 percent for default. People have been reporting problems like this with Gigabyte cards. This kind of thing happened with the game New World, and the trouble turned to be a hardware defect in Gigabyte 3080 cards as I recall.
The reason for the custom fan speed, is that 7900XT’s, by default run in what is known as silent mode where the fan runs at a slow speed or not at all, until the card heats up. I noticed this with my MSI 7900XT, and set custom fan speed right away.
You did a lot of troubleshooting on software side, well done.
Now, do you have dual GPU bios, can you switch to silent mode?
And finally, what PSU is driving that system?
Also, try to underpower the card in AMD Radeon settings, give it less TDP and see if that helps.
Anything to decrease power draw.
My PC is randomly shutting down… Like it shuts down. Turn everything off. I have to turn it back on.
Sometimes on the login screen, sometimes on the character selection screen, sometimes during teleportation, and so on.
I’ve already monitored the temperatures, I’ve updated the drivers, I’ve already put the graphics on Low… None of that solves it.
Those of you running into some of these issues, do any of your temperature monitors show the GPU memory temps?
I have found that the game tends to push the memory hotter than the actual GPU processor at times, especially when looking at inventory or with a vendor for awhile.
A decent free one to use would be HWMonitor. It can be buggy sometimes on some setups, but for the most part it works okay.
Basically memory heats up, the card freaks out and you get these freezes, blackouts, or crash/reboots. Not all cards ramp up the fans on just memory temps alone.
Another option, you can use MSI Afterburner to set a custom fan profile to help offset the problem.
But in the end, Blizzard needs to optimize the graphics a bit more to lessen the impact.