this is the problem on the internet: op has a very good reason to be angry about the mediocrity of a product made by a triple A company (apparently a company that did not give its best in one or more phases of creation, failing )
just because he uses terms that are uncomfortable for a plethora of hypersensitive people doesn’t invalidate his speech: if the product was made like crap, it stays that way.
let’s stop being silly just because we see “strong” terms (which aren’t strong) and consequently stop thinking critically.
Bug Report Forum. That is reviewed by QA to collect the reports. They rarely reply, but that is the proper submission method. Updates are usually in the Hotfix notes posted in the pinned thread here at the top of the forum, or in any Patch Notes that come out.